The SimpliSafe system is a well-known home security system that provides monitoring services and allows you to protect your home, whether at home or abroad, with an alarm system.
This is a smart home device; so for it to work properly, it must always be connected to a Wi-Fi or mobile data plan.
SimpliSafe can also work in the event of a power outage.
The original version of SimpliSafe and the 3rd generation version of SimpliSafe, released in January 2018, are two important versions of Simplisafe.
However, there are only a few notable differences between the two versions that are mostly comparable.
Regardless of the version of SimpliSafe, a link to the problem controller does not appear regularly. The problem of not connecting to the Simplisafe Manager usually means that the WiFi or mobile Internet connection of the base station is inactive. And sometimes false positives.
How to troubleshoot Simplisafe without referencing the dispatcher on the original Simplisafe
In most cases, the problem can be fixed by restarting the base station to create a new mobile network. You usually get these messages on the right side of the screen. Please open it and read the question carefully first.
Following these procedures will reset your base station:
- Disconnect the power cord.
- Use this Phillips screwdriver to remove the screw securing the charging dock to the battery.
- Wait approximately 10-15 seconds before removing one of the base station’s batteries (this ensures the base station is not receiving power, which is very important).
- Always reconnect the power adapter to the base station before replacing the battery.
- Move the battery.
- Then use a screwdriver to seal the battery compartment again.
- Before using the SimpliSafe mobile app to view your system settings, allow time for a new connection to be established, preferably 1-2 minutes.
How to fix Dispatcher Simplisafe link missing on 3rd generation
The problem is usually fixed by restarting the base station and creating a new cellular connection. There is also a practice mode for 3 days and you will probably get this error notification.
You can reboot the base station by doing the following:
- Cut the power cord from the outlet and the device.
- Use a screwdriver to remove the screw securing the battery cover to the battery.
- Wait approximately 10-15 seconds before removing one of the base station’s batteries (this ensures the base station is not receiving power, which is very important).
- Move the battery.
- Then use a screwdriver to seal the battery compartment again.
- Connect the base station power adapter to it.
- A new connection will be established in 1-2 minutes.
- To continue, press Home or Away. If you no longer hear the base station announcing that there is no communication with the dispatcher, most likely you have connected the mobile network correctly.
Why does the SimpliSafe warning appear, there is no link to the dispatch center?
Your camera has lost connection with the base station. If it is SimpliSafe, your SimpliSafe device does not display a message about the link to the dispatch center.
SimpliSafe can run throughout the day on its rechargeable backup battery. Check if the battery is dead or not. A low battery can also cause problems with motion sensors.
Therefore, you need to focus on your base station. This problem may be caused by the following reasons.
- Glitch or bug
- Out of range
- hardware problem
1. Glitch or bug
This warning message may appear due to a problem with the camera or base station, such as power surges.
2. Out of range
After all, if you’re on cellular, your base may be out of range, causing you to lose your internet connection. Try to keep them closer. It could be a sensor error.
3. Hardware problem
Component failure is often a concern. These were the possible issues your connection might be facing.
How to solve the problem of lack of communication with the SimpliSafe dispatch center?
We assume that you have already tried restarting your device to fix the problem.
If that didn’t solve the problem, you might be facing a problem that is harder to deal with. The likelihood of this issue resonating with a SimpliSafe camera is relatively small.
Because of this, we will focus mainly on troubleshooting communication issues in the center of the air base. Continue to use the solutions listed below to solve the problem of no communication with the dispatch center:
- Reconnect your base station
- Move base station
- Base station hard reset
- Reinsert batteries
- Hard reset your router
- Disable devices/VPN
- Reset Your SimpliSafe Camera
1. Reconnect the base station
Whether the gadget is a modem or a mobile transmitter, your base station is used to connect to an internet source via an Ethernet port.
Your way station will lose connection and your SimpliSafe cameras will be disabled if there is a cable problem.
We recommend that you reconnect the Ethernet to the appropriate base station slot.
Make sure the other end of the Ethernet cable is plugged into one of the yellow connectors on the router, if one is being used.
You can also use the SimpliSafe app to connect to it.
As a rule, the burglar alarm system will reactivate itself. The water/motion sensors, depending on which one triggered the alarm, will be deactivated when the alarm system is reactivated.
2. Move the base station
Make sure the network can find your device if you are using cellular data to communicate with the base station.
Loss of line-of-sight between your base station and the network can result in loss of connection. To get a good network and prevent connection drops, we recommend moving your base closer to the window twice.
Also, demonstrate that nothing is blocking or obscuring the signal from your base station.
Disconnect the base station and move it closer to the keyboard, or remove the keyboard from the bracket and place it closer to the base station.
3. Base station hard reset
We advise doing a hard reset on your base station first. This procedure will surely fix any problems preventing the station from connecting to the Internet. Follow the procedures below to perform a hard reset:
- Pull the power adapter for the base station out of the distribution box.
- When your base station is fully ready to be touched, wait five minutes.
- The power adapter should now be reattached and firmly inserted.
Once completed, turn on the base station and check internet access.
4. Reinsert the batteries
Reinstalling the batteries is a great way to resolve base station connectivity issues.
You must follow the steps below to replace the base station batteries:
- Take a Phillips screwdriver to unplug the base station from the outlet.
- Turn the device over and at the bottom of the base station, loosen the screws holding the battery cover.
- Pause for 10 to 15 seconds after giving up the batteries.
- Place the compartment packs on your gadget and replace the batteries.
Turn on the gadget as soon as the batteries are in the base station and see if SimpliSafe connects at that time. You may need to change the sensor battery.
5. Perform a full reboot of the router.
Unplug the power cord from the router, wait about five minutes, then plug it back in. Then check the connection.
6. Disable devices/VPN
Be sure to free your network from overuse by turning off any connected devices that are not used frequently. It would be helpful if you also stop using VPN software on desktops and browsers.
7. Reset your SimpliSafe camera
Now that you’ve established that the base station or your internet isn’t the problem, you can focus on the SimpliSafe security cameras.
Resetting the device to factory settings is the best solution to any problem.
Press the factory switch on the back of the gadget for 15-20 seconds to restore your simple saved camera right now.
After a few minutes, the camera should flash before rebooting.
How to avoid the message “No connection with the dispatcher”
Presumably you want the message to never come back after it’s received, and you need to go through the receive process to make it disappear.
The camera must not detect or prevent critical situations such as fire, smoke, carbon monoxide, health problems, or water damage.
You can take the following steps to reduce the chance that a controller out of service notification will be repeated:
- Use WiFi
- Move the base station closer to a window
- Contact support
- Visit the official site
1. Use WiFi
While the device may be using cellular data, a WiFi connection will most likely result in optimal performance.
The system will then link to your local network rather than a remote center, offering an alternative to a dispatch center.
Sometimes it’s just harder to find a strong cell phone signal. We’ve all experienced dead zones or patchy service locations where calls often don’t connect.
Your SimpliSafe is using the same network and may experience similar issues. So try your more reliable WiFi.
2. Place the base station close to a window.
Move the base station closer to a window for better reception. Any potential interference and cellular signal interference can be eliminated by moving the base station closer to a window.
The modem can provide a secondary connection to the monitoring service system.
By bringing it closer to the window, you can go through steps 1 to 11 again to see if the signal quality has improved. There is one more option. Get it repaired under warranty.
3. Contact support
You may have a faulty station or system if you frequently see the following error “No communication with dispatcher”and you need to restore the base station regularly.
Report the issue to SimpliSafe Customer Support by contacting them. They may provide you with additional advice or assistance. SimpliSafe alerts you to potential problems with a flashing red light on the base station.
Call 1-800-297-1605 between 8:00 AM and 00:00 AM ET to contact SimpliSafe Customer Support. You can call them if you need answers for emergency dispatch.
4. Visit the official website
If you want to do more self troubleshooting steps, you can visit their online help center.
For example, if you have questions about a test button or questions about setting up smoke detectors. Some local laws apply to carbon monoxide detectors. Read them also on the website.
It is highly recommended that you read the installation instructions because you may need them to set up your system from test mode and 3-day practice mode.
And you need to install many sensors, such as entrance sensors, water sensors, etc.
Always install water sensors on the floor. Water sensors prevent leakage. Enter the serial number of your SimpliSafe system on the official website to learn more about it.
Final Thoughts
The Dispatcher SimpliSafe issue and Wi-Fi setup for Simplisafe have been covered in this article.
Simplisafe’s customer support staff is always available to offer additional assistance should you experience any issues with any of these procedures.
FAQ
How to reset the SimpliSafe base station?
Disconnect the power adapter. Detach the battery cover by unscrewing the screw and holding it in place with a Phillips screwdriver. Wait approximately 10-15 seconds before removing one of the batteries from the base station.
Why doesn’t the SimpliSafe keyboard work?
SimpliSafe detectors will not work properly if the charge is too weak, they are still in the box from your purchase, or the gadget is far from the base station. The keyboard will not work if it is too far away from the base station or not connected to it, just like the SimpliSafe detectors.
How do I turn the SimpliSafe base on and off again?
After waiting 10-15 seconds, remove one of the base station batteries. Connect the power adapter to the base station. It is generally best to reconnect the power adapter well before the battery. Install the battery again. After sealing it with a screwdriver, close the battery pack.
Why won’t my SimpliSafe base connect?
Check if your SSID is visible. If so, go to your WiFi router’s network system settings and enable network discovery. To get back, try restarting the base station power supply. Reset WiFi router.