Diablo 4 is getting more and more popular every day. The game has been released for beta testing to users. Since the game is currently in its testing phase, it is obvious that you will encounter various issues. Players who have downloaded the game and tried it have reported various issues. When trying to launch the game, they received the Diablo 4 Account Locked Error Code 395002 error message. There are various reasons for the problem to occur.
One of the main reasons for this is high traffic. There is also a possibility that this may be due to a connection issue on your end; however, players are unable to figure out how to solve the problem. We are here with this guide, which lists the main methods to solve the problem. So let’s start with it.
Fix Diablo 4 account lock error code 395002
Many players are facing the problem of their account getting locked when they try to launch it. We have already listed the reason for this. Now we are here with ways to solve the problem. So let’s find out.
Force restart the game
The first troubleshooting method you should try to solve is to force restart the game. We are doing this because there is a possibility that the game may have some bugs, or the problem occurs due to minor bugs that caused you to experience the problem. We suggest that you try restarting the game from Task Manager to check if the issue is resolved. You must follow the steps below to do so.
- Open Task Manager while starting the game.
- Go to the Processes tab.
- Right click on the game progress.
- Select “End task”and do this for all background services in the game.
- After that, start the game again. The issue will be resolved.
Try logging in after a while
If you are trying to play the game during peak hours, this may also cause you problems. Millions of players have downloaded the Diablo 4 game. In addition, the number of downloads and active players playing the game is also increasing.
The game was recently released to players, so there may be server issues that could cause your account to be banned. As soon as the game server is free to handle more traffic, then you can try to enter the game.
The developers are also regularly working on increasing the number of game servers, so you can try to play the game later or during peak hours.
Disable Windows Firewall and Antivirus
One of the main reasons why the “Account is locked” error occurs is that the game is unable to connect to its server properly. Since the game servers are not responding, there is a chance that you were shown an error message.
We suggest players try disabling Windows Firewall and Antivirus to resolve this issue. This is because Windows Firewall and Antivirus work as a protective wall for the system. If any malicious responses are received from the application and its server, the firewall will block them. You can disable Windows Firewall and Antivirus to fix this issue.
Add Diablo 4 to the exclusion
There is a possibility that the game is not working properly due to security issues with your system. Windows comes preinstalled with the Windows Security application. If the game files conflict with the Windows security system, there is a chance that the problem may occur. We suggest that you follow the steps below to add Diablo 4 to the exclusion lists so that Windows Security does not cause problems when launching the game.
- Open the start menu on your PC.
- Enter Windows Security.
- Select Virus & Threat Protection.
- Click Manage Settings under Virus & threat protection settings.
- Select Add or remove exclusions. Add the game to the list. That’s all.
Check your internet connection
Another reason for the “Account has been locked”error message is a bad internet connection. Diablo 4 is a heavy game that uses thousands of components. These components require a stable Internet connection with a high data rate to run smoothly. And if your system is not connected to such an internet connection, an account lockout issue may occur. We recommend that players who receive an “Account blocked”error message check if the Internet connection they are using is working properly. If there are any issues, you will need to resolve them.
Check server status
The game has been released for player testing. However, since the number of downloads is increasing every day, it is difficult for developers to keep up with such a large amount of traffic. In this case, the game is unable to grant access to all players trying to play the game, and different error messages are displayed to them. In this case, players should check the status of the game server.
Developers are working on adding additional servers for users. Along with this, there is a possibility that the game servers may have crashed, which is what causes the problem. We suggest that you check the status of the game server in order to avoid any of the aforementioned methods. Also, if there are any problems with the server, no fixes will help you. You can check the status of the game server through the game website and social media page.
Contact support
If you have tried all the above methods correctly and you are still getting the same error message, we recommend that you contact support. There is a possibility that the problem may arise due to bugs that may be in the game, and the developers still do not know about it. Once you let them know about the problem, they will offer several solutions to solve it.
Summarizing
Thousands of users have encountered Diablo 4 account lockout error 395002. The main reason for this was server and connection issues. Here we have listed all the methods by which you can easily fix the problem on your system. We hope this guide has helped you. If you have any doubts, please let us know in the comments section below.