Samsung TVs have various streaming apps and HBO max is one of them. This streaming service offers a large selection of unique content. Therefore, it can be annoying when the application stops working.
Samsung TVs can provide a sharp and clear picture. Considering the widely used HBO Max streaming service, Samsung users are accustomed to using this app. If you have HBO max not working on your Samsung TV, check out the specific issue and how to fix it below.
Why is HBO Max not working on my Samsung TV
Compatibility Issues
- In some cases, there may be compatibility issues with older Samsung TVs.
- Ever since the first Samsung Smart TVs hit the market, streaming has gained a lot of popularity.
- Streaming movies and TV shows have advanced and become more resource intensive.
Your Samsung TV is out of date
- Your TV software may need to be updated if it is out of date.
- The new version will add new features and fix old bugs and problems.
- Some third-party apps, such as HBO Max, are only designed to work with the most recent versions.
- Because of this, HBO Max may not work on an outdated machine.
Network or power problem
- The exchange of electrical energy and data between routers, devices, and other equipment can lead to a system error.
- Compared to older TVs, Samsung Smart TV works much better.
- Because it includes built-in firmware, errors like this can occur even with a small power fluctuation.
- You just need to be patient. All programs can run normally due to errors. However, some may become problematic.
HBO Max is outdated
- To keep abreast of technological advances, developers frequently release new versions of their applications.
- Users who don’t like to keep their apps up to date may run into a problem.
- The user may not be informed that the application is out of date on some older Samsung TVs. To work correctly, you need to get a new version.
- This explains why many users experience problems or sporadic crashes shortly after opening a program.
HBO Max not working on Samsung TVs
Here are some fixes if your HBO max is not working on Samsung TVs.
- Detach your Samsung TV from the wall
- Check if you have network connection problems
- Reset the network connection of your Samsung TV
- Check if HBO Max is down.
- Reinstall the HBO Max app.
- Reset Samsung Smart Hub
- Reset your Wi-Fi router
- Update your Samsung TV
- Network or power failure
- Clear your HBO Max app data.
- Install available updates for the HBO Max app
- Reset Samsung TV to factory settings.
1. Unplug your Samsung TV from the wall.
One of the easiest ways to get HBO Max up and running again is to unplug your Samsung TV from the wall outlet. It is important to wait one minute here. Before turning it back on, be patient and wait until at least a minute has passed.
- Find and hold the power button on your Samsung TV for 20-30 seconds while it is unplugged.
- Make sure you are pressing the TV’s power button and not the remote control.
- This will allow the TV to perform a soft reset and help discharge any remaining power in the device.
- After 60 seconds, reconnect the TV and turn it on.
- Check if a simple restart fixes the problem with HBO max not working with Samsung TV.
2. Check if you have network connection problems
HBO Max states that the minimum download speed must be 5 Mbps (HD) to view in high definition. And for 4K or Ultra High Definition, at least 50 Mbps. So if you’re having trouble streaming, it might be an issue with your internet connection.
Check the speed of your internet connection.
Now you need to check the actual download speed of your internet. You can achieve this by doing the following:
- Open a browser and type “speed test “.
- A window will appear with a Run Speed Test button. To quickly determine your internet speed, click on it.
- Also, if the internet speed is below the standard for your internet plan.
Reboot your modem or router
Both the modem and the router can be turned on and off again.
Your device will restart or reboot during power off. It’s simple. But it solves many technical problems.
- Plug the router and modem into a power outlet.
- Wait a few minutes.
- Reconnect your router and modem.
- Wait until all indicators are stable. Your modem’s “Internet”indicator should be green.
- After that, open the HBO Max app again.
- Check if this fixes the “HBO max not working on Samsung TV”issue.
3. Reset the network connection of your Samsung TV.
The network connection on your Samsung TV can also be reset. When you do this, your Samsung TV will lose connection to your home network. The password for your network will also be removed.
Reset and reconnect the network connection on your Samsung TV.
Depending on your Samsung TV model, the instructions may vary slightly.
- Go to Settings by pressing the Home button on your Samsung remote.
- Go to General in the menu. Click Network.
- Scroll down to get the Reset Network option.
- A confirmation message will appear. Select Yes. And make sure that the procedure ends.
- A message box will show you that the connection to your TV has been reset.
How to Reconnect Wi-Fi to a Samsung TV
In the same message box, click the Network Settings button. Then follow the reconnection procedures.
- Now you will be required to select the type of network. Decide on wireless.
- Find and select your home network.
- After entering the password, click OK.
- Many people find that these steps are enough to fix the Internet problem on their TV.
- Check if this fixes the “HBO max not working on Samsung TV”issue.
4. Check if HBO Max is down.
Technical issues sometimes affect streaming services. And HBO Max is certainly no different. The more users use the program, the greater the load on the servers.
So take the following safety precautions if HBO Max is not working on your Samsung TV.
- First, check if the problem is related to the application.
- You can try watching HBO Max streaming content from their website.
- Alternatively, use a laptop or smartphone to access the app.
- They may have problems if they don’t work on any device.
- Visit the fall detector to see if HBO Max is down.
- It provides accurate and up-to-date app status updates.
- Just wait for the service to start again.
- Check if this fixes the “HBO max not working on Samsung TV”issue.
5. Reinstall the HBO Max app.
You should try to reinstall the HBO Max app. Find the HBO Max app on your Samsung TV home screen. Go to “Apps”from there, then tap the “Settings”icon in the top right corner.
After that, select the HBO Max app and click Uninstall. You must select Delete it twice. After that, you should turn your Samsung TV back on. Just go back to the Applications menu and reinstall HBO Max from here.
How to uninstall HBO Max
- The Home button on the Samsung TV remote must be pressed.
- Get the HBO Max app.
- To display the menu, press the down arrow on the remote control.
- Select Delete.
- Select Delete again to complete the removal.
How to reinstall
The best action is to turn your Samsung TV off and on again before reinstalling it.
- Press the Home button on your Samsung TV remote to get started.
- Visit the Apps section on your Samsung TV.
- Click the search button. (Man holding a magnifying glass)
- Find HBO max and click “Install”after you get to the HBO Max page.
- Check if this fixes the “HBO max not working on Samsung TV”issue.
6. Reset Samsung Smart Hub.
Samsung’s “Smart Hub”is essentially your TV’s app store. All data associated with your account is deleted and Smart Hub on your Samsung TV is reset to default settings.
- On the remote, press “Settings”to get started. You can press the “Menu”button if your device does not have a “Settings”button.
- Then go to the “Support”section, and the last one – “Self-diagnosis”. The option to reset Smart Hub should be visible.
- You will need to enter your TV’s PIN. If you haven’t set it, it will be “0000”.
- You will reset your TV’s Smart Hub after entering the PIN.
- After resetting Smart Hub, you need to reinstall HBO Max and sign in again.
- Check if this fixes the “HBO max not working on Samsung TV”issue.
7. Reset your Wi-Fi router.
HBO Max will not work properly on your Samsung TV if your router is faulty. Check your smartphone or other Wi-Fi enabled devices at home. Your router doesn’t work properly if they don’t connect.
- Just unplug the router from the network for a short time and then plug it back in.
- The router will not fully reboot within a few minutes.
- In addition, you can change other router settings, such as extending the signal range.
- Ask to change your IP address by contacting your ISP.
- This should help your Samsung TV connect to HBO Max after it comes online again.
- Call your Internet Service Provider if you still have problems connecting to the Internet.
8. Update your Samsung TV
To stay up to date with the latest software, you should make sure your Samsung TV receives frequent updates. You can be sure that your TV and the HBO Max app are still compatible. Just look for new Samsung TV operating system updates.
You should consider checking for updates to the HBO Max app. Older versions may not work with your current Samsung TV OS.
If the software is outdated, your Samsung TV may experience various problems.
- All you have to do is find the latest firmware update for your Samsung TV model.
- Go to “Settings”and select “Support”.
- Go to software update now.
- Select “Update Software”from the menu list.
- Your TV will update itself. This procedure may take some time. Your TV will notify you when everything is ready.
9. Clear the cache of the HBO Max app.
Every app on your Samsung TV maintains temporary files known as cache. Your latest HBO Max searches are stored in cache files. You stop halfway through watching a movie or TV show.
The cache is used to speed up the application. Caches, however, can sometimes get corrupted. And it can cause apps to stop working.
- Go to “Settings”by pressing the “Home”button on the remote control.
- Click “Support”after going there.
- Select “Manage Storage”after selecting “Device Care”.
- To view details, select the HBO Max app when it’s selected.
- To exit, select “Clear Cache”and click the “Close”button.
- Check if this fixes the “HBO max not working on Samsung TV”issue.
10. Clear HBO Max app data.
Your account information will be deleted by data cleansing. Hence, you will need to log in again. HBO Max download is available for offline viewing. But all your downloads will be lost if you erase app data.
- Essentially, the application is being reset. It will resemble the state it was in prior to installation.
- Press “Settings”after selecting “Home”on the Samsung remote.
- Select “Support”from the menu, then click “Device Care”.
- In the HBO Max app, select Manage Storage & Navigation.
- Check the “Clear data”box after clicking “View Details”.
- Check if this fixes the “HBO max not working on Samsung TV”issue.
11. Install available updates for the HBO Max app.
HBO Max publishes updates frequently for its app. Some of these updates are aimed at improving the functionality of the application. Others are tasked with correcting errors that continue to occur.
In the following paragraphs, I will explain how to update HBO Max manually. Also, how to make updates automatic.
How to receive updates automatically.
- On the remote, press the Home button, then select Apps.
- Select “Settings”.
- Turn it on by selecting the automatic update option.
- With this, you don’t have to worry about your HBO Max app being out of date. Updates should run in the background and install themselves.
How to update manually
- Go to Applications by pressing the Home button on your Samsung remote.
- Click on the settings icon.
- Scroll to and select the HBO Max app to display menu options.
- Click “View Details”after scrolling down.
- If updates can be installed, you should see an Update button.
- Updating the OS will fix the “HBO max not working on Samsung TV”issue.
12. Reset your Samsung TV to factory settings.
- Press the Home button on the remote control.
- Choose “Settings”, “General”and then “Reset”to reset your Samsung TV to factory settings.
- Enter the security PIN 0000. After the TV is turned off, it will show the initial configuration screen.
- Select “Reset”again to confirm.
- All issues can be fixed by resetting the TV, including the “HBO max not working on Samsung TV”issue.
Conclusion
Does your Samsung TV currently not support HBO Max? You are not alone, so don’t worry. Most Samsung TV buyers experience this problem from time to time. And, to their amazement, this problem has a simple solution.
Above are some common fixes if HBO max on Samsung smart TV is not working. If none of the solutions fix the “HBO max not working on Samsung TV”issue, you can check out the official Samsung and HBO support pages. They will have a solution to solve this problem.
FAQ
Why is my HBO Max not working on my TV?
You can fix this by restarting your TV or the HBO Max app. Almost anything can cause a minor glitch, but none of your devices will ever be permanently damaged by it. Try restarting it quickly if a blank screen appears instead of the HBO Max menu.
Why is my HBO Max not working on my TV?
First, make sure your Android TV and HBO Max apps are up to date. HBO Max app: Select the HBO Max tile on your Android TV, then press and hold the select button. Then choose Update > View Details. Google TV: Go to Settings > System > About device > System update > Check for updates on Android TV.
How to reset HBO Max on Samsung?
Go to Settings > Apps on Android TV. Choose HBO Max from the available apps. Select Clear cache. To clear data, select. Launch HBO Max, sign in, then try streaming again.
How do I update HBO Max on my Samsung TV?
Type HBO Max in the search box after opening Smart Hub by selecting Apps. Then choose HBO Max from the list of features and download it. 2. Access HBO Max after it’s downloaded, sign in or start a subscription. This program does not work with all Samsung TV models.