The TV’s ability to display an image is one of the most important features, but if your Samsung TV has a black screen, the problem is probably much more serious than just a visual issue.
It’s nice to watch TV on the big screen. However, there are times when no matter what you do, nothing appears on the screen. Many Samsung owners suffer from the dreaded black screen of death.
You can learn about the causes of black screen problem and Samsung TV with sound but no picture, its solutions and how to solve this problem on this page.
Why does “Samsung TV no picture”happen?
Some problems can cause the display of your Samsung Smart TV to go dark. Always double check connections.
And if you keep encountering this problem, contact Samsung for help.
When the input source is unable to transmit data to the TV, the black screen of death of the Samsung TV will appear. However, the main culprit could be a faulty input source or a hardware issue.
As a result, most consumers believe that this problem cannot be solved.
Cable problems. One of the most common causes of a black screen is the possibility that a loose or broken cable is to blame.
Try removing and replacing all cords; this should solve the problem. And then check with the menu button.
Source Error: This problem can be caused by a problem with the source; to verify that the problem is related to your source, press the menu button on your Samsung remote control. If a menu is displayed at the top of the TV screen, your source is most likely to blame.
Incorrect input settings Your TV’s black screen of death can be caused by incorrect input settings. Try changing the TV’s input settings.
Sleep timer or power saving mode. If your TV screen suddenly goes dark, this may be due to the power saving mode or sleep timer being on. To fix the problem, try disabling these features.
Outdated software. If your TV’s firmware is out of date, this could be the cause of your black screen issues.
If it is, check for the most recent update and install it to resolve the issue.
Hardware failure: In some cases, when the TV screen went dark, a hardware failure was to blame.
A faulty TV panel, circuit board, or TV power cable can cause a hardware failure.
Fix: Samsung TV with sound but no picture
To fix Samsung TV black screen of death, you have to use your smart TV by following these instructions:
- Make sure the cables are connected correctly.
- Implement soft reset
- Reset factory settings
- Restart your Samsung TV.
- Turn off power saving mode.
- Remove the One Connect block.
- Change the sleep timer settings to “Off”
- Choose the right source
- Inspect the HDMI cable
- Change your wall outlet
- Change the batteries in the remote
- Update the firmware on your TV.
- Try another external device
- Check your TV backlight.
- Ask Support
1. Make sure the cables are connected correctly
The main reasons behind the Samsung dark screen issue are bad cable connections. Therefore, you should check every cable connected to your Samsung TV.
Check if any wires are broken. Replace the broken wire with a new one if you find one.
Also, if all cables are in good condition but you are still having issues, unplug all cables from the TV and then plug them back into the cable box properly again.
Disconnect all wires from any external devices connected to the TV and check the connections are clean. If they are dirty or dusty, cables can also result in a dark screen.
2. Implement a soft reset
If your Samsung TV is having a black screen issue, it could just be a short-term malfunction or defect. You can also fix this issue by performing a soft reset. Some users recognized this step as one of the most successful.
Follow the instructions below to perform a soft reset;
- After waiting 60 seconds, unplug the power cable from the TV.
- After doing that, try plugging the power cable back into the outlet to see if the problem is still there.
3. Factory reset
On your Samsung TV, try doing a factory reset (but only if you can get to the settings). However, you should be aware that if you reset your TV to factory settings, all your data, files and saved content will be deleted.
However, you can’t help but wonder: how to reset a Samsung TV when the screen is black?
Well, if you can view the menu by pressing the “Menu”button and you can access the settings when your TV has a black screen problem, you can reset the TV to factory settings; just follow the instructions;
- Press the button on your Samsung Smart TV to turn it on.
- Now press and hold the exit button on your Samsung TV remote control for 12 seconds.
- You will now see a prompt to reset your settings.
- To reset your Samsung Smart TV, select OK.
As an alternative:
- Turn off your Samsung smart TV first.
- Now simultaneously press the information, menu, mute and power buttons on your Samsung TV remote.
- Press the mute > 1 > 8 > 2 > power button on the Samsung remote control.
- Your Samsung TV will now reboot into service mode.
- Go to select now and select “factory reset”.
If you see a menu, proceed as follows.
- Press the Menu button on the controller or remote that came with your Samsung.
- Then go to settings and select “Support”from the menu.
- After that, select “Reset”and then enter your pin code (or 0000 if you’ve never set one).
Your TV will reboot after entering the PIN after the reset procedure is completed.
4. Restart your Samsung TV.
Some customers find that turning the TV off and on again resets it; however, this is a trap. You must do the following to properly and successfully reset your TV:
- Unplug the power cord from the outlet and unplug the TV from the mains.
- Hold down the power button (on the TV remote control) for at least 30 seconds.
- After that, plug the TV’s power cable back into the outlet.
5. Disable power saving mode
Using power saving, eco, or power saving modes can reduce power consumption. It also reduces eye strain.
However, several customers have claimed that disabling power saving solved their black screen issue.
The power saving feature on your TV may be to blame for the black screen issue. Try to deactivate it by following the methods listed below;
- Select “Settings”by pressing the “Menu”button.
- Then switch to power saving mode and turn it off.
6. Remove the One Connect Box.
Disconnect all cords connected to the ONE connect box and the TV, including the power cable if you are using the One Connect box.
If you notice a message or image on your TV screen after disconnecting the cords, your One Connect Box needs to be replaced.
However, let’s assume that your Samsung TV screen is connected to a power source. In this case, your One Connect Box is disconnected from the network and no notification appears on the screen.
You should either contact your local Samsung service center or continue with the rest of the procedures.
7. Change the sleep timer settings to Off.
You may find it helpful to turn off the sleep timer, so follow the instructions below on your Samsung TV.
- Press the Menu button, then select System.
- Then find the “Time”option.
- Go to the Sleep Timer option now.
- Select Off from the list.
8. Choose the right source
There are certain chances that the black screen issue you are experiencing is a direct result of your choice of another source.
If possible, try pressing the “Source”button on the remote control. Select the appropriate source, and then determine if the issue is resolved.
- Go to settings and select Sources > TV if you can get to the TV settings but the issue is still present. And then move on to the next step if you still have the same issues.
9. Inspect the HDMI cable
Some Samsung TV models are equipped with the HDMI cable check function after installing the latest update.
However, skip this step and continue to the next one if your TV model does not support this test option or is not connected via an HDMI connection.
For this;
- Make sure the HDMI settings for the cable you want to test are selected for your TV’s source input.
- Now look for the “Support”option under “Settings”.
- After that, go to the “Self-diagnosis”option.
- Then click “Start Test”after selecting “HDMI Cable Test”.
- You must replace the cable if it shows a fault or poor quality.
10. Replace wall outlet
The outlet to which your TV’s power cable is connected may be defective or not capable of handling the voltage. And the reason why your TV is showing you a blank screen is this.
- Try a different outlet for your TV’s power cord. And, if you still have the same problem, move on to the next step.
11. Replace the remote control batteries.
Some customers have said that simply changing the batteries in the remote controls solved their black screen issue.
It sounds absurd to think that changing the batteries can fix the problem, but what if it fixes the black screen issue on your remote?
Try; maybe it will work for you. Simply replace the old batteries in your remote control with new ones.
12. Update the firmware on your TV.
Your TV may experience a software glitch and this type of software glitch is always resolved by the latest software update for the Device.
Check if Samsung has released any new updates. To check the most recent update;
- On the remote control, use the “Menu”button to access the settings.
- Locate the “Support Now”option, select “Software Update”and click “Update Now”by pressing the Enter/OK button.
If any new software updates are available from Samsung, they will start downloading automatically. If not, continue to the next step to resolve the issue.
13. Try another external device.
Try connecting another device to your TV if your TV does not support the HDMI cable test or if you are still having problems after performing the HDMI cable test. There is no problem with your TV working correctly and displaying an image.
Perhaps an external gadget or your cable is to blame for the blank screen. Following all the instructions in this post, try to determine the cause of the problem and solve it.
14. Check your TV backlight.
This type of error can be caused by a faulty or defective TV backlight, so turn on your TV and use a flashlight while holding it 1-2 inches away from the screen to check.
Also, if you see an image on the TV screen (where the flashlight is pointing), the LCD backlight may be defective.
Find a Samsung service center or repair shop to get your TV fixed as described below.
15. Ask support
After completing all the above processes, the last step is to contact Samsung support.
You can ask them to send experts to fix the black screen error after you follow all the troubleshooting methods they suggested and follow all their advice.
We hope this will be helpful and you will start streaming your shows and movies again.
Conclusion
The problem of the lack of picture with sound on Samsung TVs is related to the display. This is due to a loose cable or hardware problem.
However, if the wires are properly inserted into the ports, you can fix this problem quickly.
This problem can also be avoided by switching the input source and setting all functions correctly. Disable all power saving options on your TV for optimal performance.
The most recent adjustment also reduces the likelihood of a black screen.
So be careful, keep your Smart TV up to date. Perform a factory reset to return the TV to its factory default settings.
Finally, you should take your Smart TV to the store for scheduled maintenance, or better yet, get a replacement.
FAQ
Why does my Samsung TV have sound but no picture?
You need to reset your Samsung TV if it just has sound. Wait 60 full seconds after turning off the TV. Press and hold the power button for 30 seconds while the TV is unplugged. After 60 seconds, reconnect your Samsung TV.
What should I do if my TV has sound but no picture?
Unplug the TV’s power cord from the outlet. When the TV is unplugged, press and hold the TV’s power button for 25 seconds. Then reconnect it. Reconnect the cable by releasing the power button. Check if there is an image on the screen by turning on the TV manually or using the remote control.
Why is my Samsung TV turned on but has a black screen?
A blank screen might mean the TV is off, but if it’s making sound, you know it’s not. It’s likely that your external device, not your TV, is causing your TV’s black screen even when it’s on.
Why is my TV screen black but I can hear sound?
Make sure the Power Save/Power Save switch is set to OFF. While the screen is off, some TVs continue to broadcast sound. Turn off the sleep timer if it was accidentally turned on. The TV may turn off from time to time by pressing the sleep timer on the remote control.
What causes the black screen of death?
Numerous factors, including overheating, update issues, power issues, and software or driver bugs, can cause the dreaded Black Screen of Death (BSOD). Fortunately, this can usually be fixed. You should take it to a repair shop if this starts to happen more regularly, as you may have a hardware problem.