Apple has made its mark not only by manufacturing devices, but also by providing digital services. iTunes and Apple TV are the two main platforms with over 200 million users worldwide, where users can purchase various services.
When you purchase any Apple service, it appears on your statement. But sometimes you may see an unknown bill and wonder where you spent the money.
So, in this guide, I will tell you what to do if you see a bill from itunes.com/bill or apple.com/bill.
Content:
Reason for billing from itunes.com/bill:
If you saw a bill on itunes.com/bill or apple.com/bill, there could be several reasons for this. Before you know what to do next, it is better to know the reasons.
- You may have purchased something with your Apple account.
- You may have subscribed to a service, but now that has slipped your mind.
- Has anyone in your family bought something.
- Someone else used your Apple ID to make a purchase.
- Someone used your card to pay.
What if you see a bill on itunes.com/bill?
Now that you are reading the reasons for the transactions, you should check the details of this purchase and if you find any unknown purchases, report them to Apple Support.
Check Purchase History
First, you should check your purchase history, what was bought and how much was charged.
For the Apple Family stock package, you can also check purchases made by family members.
You may have signed up for a service and now forgot, so check if there was an amount to renew. You can define and disable a service if you don’t need it and apple.com/bill will no longer appear on the same service.
Check your purchase history on your iPhone/iPad:
If you would like to check your purchase history along with the order number and additional information on your iPhone or iPad, follow these steps:
- First go to Settings on your device.
- Then click on your name.
- Click on iTunes and App Store.
- Click on your Apple ID account and select View Apple ID.
- You may need to enter your Apple ID password to continue.
- Scroll down until you find Purchase History; Click here.
- Click on any transaction to view details.
Check your purchase history on your Mac:
To check your purchase history on your Mac, follow these steps:
- First, open iTunes on your computer.
- Then go to the iTunes store and click on Account in the menu bar.
- There you will see a new menu; click “View my account”.
- Enter your Apple ID credentials to access the account page.
- Scroll down until you find “Purchase History”and click “View All”located on the right.
- You can select the month and year to find a specific transaction.
- After you find the transaction, write down the order number.
Check your purchase history on the Apple web platform:
Apple also has a web platform for reporting any issues on your device; You can also use this to get the details of your purchase.
- First go to reportaproblem.apple.com.
- Then enter your Apple ID and password to sign in.
- It will show you a shopping list; click on the one you want to get details.
- You can also click the Apple ID button to select any family member and check out their purchases.
Check your purchase history in your mail:
Apple sends you details whenever you make any purchase, so you’ll find the order number there.
Open the mailbox associated with your Apple account, search for “iTunes Store”and find the email. You will see the order number at the top right of the email.
Contact Apple Support
If you can’t identify the transaction, your best bet is to contact Apple Support, as they will help you find out more information and you can also request a refund from them.
But for this, you need to prepare your order number first, and you can check the order number using the above methods; having prepared the necessary details, you can follow these steps:
- First go to https://getsupport.apple.com/solutions.
- From the Apps & Services menu, select Billing & Subscriptions.
- Then select “Subscription and purchases”.
- Now click “Unknown Charge”and click “Continue”.
- You can choose to view your transaction history or request a refund on the next page and sign in with your Apple ID for further processing.
- You will find two options for contacting them, one via chat and the other via call, choose either one if you want to talk to them.
- It may then ask you to sign in with your Apple ID, do so and continue to follow the instructions.
How to prevent unknown iTunes purchases in the future?
It will be better to prevent unknown iTunes purchases in the future, so there are two ways to do it. You can disable in-app purchases and set passwords for downloads.
Disable in-app purchases
It is better to disable in-app purchases so that they restrict you from making purchases.
- First, open “Settings”on your device and then tap “General”.
- Now click “Restrictions”.
- At the top, click on Enable Restrictions; you will only get this option if it is not already enabled.
- Now create a password and re-enter it to confirm.
- Finally, scroll down to the shopping section at the bottom and turn off the toggle.
Set a password for downloads
You can set a password to prevent unwanted downloads from iTunes and the App Store.
- First, open Settings on your device and tap your Apple ID.
- Then click iTunes and App Store.
- You will see the “Password Settings”option; tap it. But note that you must have turned on Face ID/Touch ID for purchases; otherwise you won’t get this setting.
- Under PURCHASES AND IN-APP PURCHASES, select Always require.
- At the bottom, turn on the “Require password”toggle.
- Now enter your password and click OK.
Conclusion
So now you know what to do if you see a bill from itunes.com/bill or apple.com/bill. This guide also mentions the process of preventing unrecognized transactions. If you still have something to ask, feel free to write in the comments below.