Amazon explains the reason for the December 7 outage and promises to better report incidents and their origins in the future.
Amazon has already explained the origin of the bug on its web services made part of the canvas inaccessible for several hours on December 7th and promised, in the meantime, more clarity if it might happen again. According to CNBC, Amazon has discovered that the autoscale feature has led to “unexpected behavior”of its internal network customers. The devices that connected this internal network to AWS were overloaded, resulting in data outages.
Amazon Explains Reason for Dec. 7 Power Outage
According to the American giant, the very nature of this incident actually prevented the teams from identifying the problem and fixing it. We had to use the logs to find out what happened and some internal tools were also affected. Stakeholders were “extremely careful”in restoring various services so as not to break everything that was still working. They had to solve a “hidden problem”that prevented network clients from shutting down and gave systems a chance to recover.
AWS has temporarily disabled this scaling feature that caused the issue and will not re-enable it until a suitable solution is found. According to Amazon, a fix for the hidden bug will arrive within the next two weeks. There is also an additional layer of network configuration to protect devices in the event of a repeat failure.
and promises to be better at reporting incidents and their origins in the future
Please note that the next time such an error occurs, you should be more aware of it. Indeed, a new version of the AWS Service Health Dashboard is due in 2022 to provide better visualization and explanations of various current issues, and the multi-region help system will help you with this. Amazon to contact customers more easily. AWS services won’t be back any faster during an incident, but at least customers will be able to get their questions answered, which is very important when it comes to Disney+ or Roomba vacuum cleaners.