Diablo 3 is a hack and slash RPG from Blizzard Entertainment. Although ten years have passed since the release of the game, it is still popular in the community. But since this is an online multiplayer game, you can expect some bugs and issues to appear. Recently, some players encountered a problem when getting a list of heroes. We’ve put together a few possible solutions to this problem. Here is our guide on how to fix the stuck issue when getting the hero list in Diablo 3.
How to fix a freeze when getting a list of heroes in Diablo 3
The following are some possible methods to resolve this issue:
Clear agent process
This fix was posted on one of the Reddit communities. Follow these steps:
- When you’re stuck on the hero list, press the Alt + Tab button.
- Now press the CTRL + Shift + Esc buttons to launch the Task Manager.
- Select the Agent process from the list and select the End task option.
While for some players this method worked on the first try, some players were able to fix the problem on the third or fourth try. In any case, if this method did not work for you, try the next possible fix.
Check your internet connection
- You need a stable and stable connection.
- We suggest using an Ethernet connection rather than a wireless connection for smooth operation.
- But if you are using a wireless connection, we recommend that you restart your router or other network devices.
Update your graphics drivers
Follow these steps:
- Press the Win or Start button and search for Device Manager.
- Expand or double-click the Display Adapters option.
- Then right-click on the graphics driver and select the Update Driver option.
This method will update your drivers to the latest version.
Check for Windows Update
One of the methods in the Blizzard articles suggests that you need to update your OS to resolve any compatibility issues.
- So, check if your Windows is updated to the latest version.
- Navigate to Windows settings and select the Windows Update tile in the left pane.
- Then select the “Check for Updates”option.
Temporarily disable security programs
- Running antivirus programs or Windows Firewall may interfere with other applications or software.
- While these security programs protect your device from malware or viruses, you can temporarily disable them.
- Then launch Diablo 3 to check if the issue is still there.
Reinstall Diablo 3
- If none of the methods worked, we suggest reinstalling the game.
- First, uninstall the game and install it again.
- Launch Diablo 3 to see if the issue is still there.
That’s all for how to fix the issue with getting stuck when getting the list of heroes in Diablo 3.