Google Chrome is one of the most famous browsers with billions of users. Users enjoy using Google Chrome because of its compatibility and the features it provides. If you’ve seen Windows and mobile phone users, you’ve probably seen the Google Chrome browser. Since the browser is preinstalled on devices, users do not need to install another browser. In Google Chrome, you also get the option to install an extension. The extension is developed by third party developers who perform various actions.
You can also understand the Chrome extension store as a regular game store installed on our device. Users who use Chrome to browse the website report various problems with the software. Users are reporting the error “Could not load media”. Due to a bug, they cannot play some media files. However, the problem may arise for you for various reasons. We will list the methods by which you can fix the problem without any problems. So let’s start with it.
How to fix “Media file cannot be loaded”error in Google Chrome
Many users have reported that they are unable to view media on some websites due to issues with Google Chrome. They cannot understand why this is happening to them. However, we are here with troubleshooting methods that will surely help you fix the problem. So follow them properly on your system to fix the problem.
Refresh the page
There is a chance that the assets of the media file you are trying to view are not loaded properly due to some issue. We suggest that you refresh the page first to make sure that all resources requested from the servers are loaded correctly. You can press F5 on your PC, click on the three dots, and click the Refresh button on your mobile device to refresh the page. After that, check if the media is loaded.
Check your internet connection
The media file may also not load correctly in Google Chrome due to internet connection issues. We suggest that you try checking the Internet connection speed on your device to make sure there are no problems on the network. You can easily test your internet connection speed with Internet Speed Tester. If you have little information about the internet speed test process, check out this guide.
Check Server Issues
There is a possibility that media files are not loading in Google Chrome due to server issues. In case you don’t know, media files are requested from the website’s servers. Thus, the requested media file will not be downloaded if the servers are busy, down, or under maintenance. Thus, we suggest that you check the server status of a site for which no media files have been uploaded. If there are any problems with the server, wait until they are resolved. You can use DownDetector to check the status of a website.
Enable/Disable VPN
The media not loading issue can also depend on whether you are using a VPN or not. If you’re using a VPN and the media isn’t loading, turn it off. If you are not using a VPN and the media file is not loading, then there are some problems with the supported regions, so in this case, try using a VPN to see if the problem is resolved.
Clear browsing history and cache
Some problems occur due to cache files and browsing history. If you don’t know, cache files help a website load faster than previous visits. But sometimes the cache files and browsing history of the browser can also cause problems because media files are not loaded into the browser. We suggest that you delete your browsing history and cache files in order to solve this problem. If you don’t know how to clear your browsing history and cache files in your web browser, follow the steps listed below.
- Click on the icon with three dots.
- Go to Settings.
- Select Privacy and Security.
- Click on the “Clear browsing data”option.
- Select time range: all time.
- Check all options in Basic or Advanced. We recommend that you select Advanced options.
- After that, click “Clear data”.
Disable ad blocker and other extensions
We all know that users can install third-party extensions to make the Chrome browser experience easier while surfing. There are many extensions available in the Chrome Store. We assume that you have installed some kind of ad blocker or other extension that is preventing the website script from loading properly, causing the media file to not load. The ad blocker and other extensions work by checking the code that is loaded in the browser.
From there, they block downloading codes. So the extensions you have installed in Chrome can also cause conflicts with the website sources that cause media files not to load. We suggest that you disable all extensions in your Chrome and check if the issue is resolved. If the issue is resolved, try enabling the extensions individually. Also, keep reloading the page to analyze the extension that is causing the problem.
Check for Google Chrome updates
Users who have not updated Google Chrome for a long time may also encounter the problem of media not loading. In case you don’t know, the developers are adding new features to ensure that all files from source codes load correctly and the website runs smoothly. However, the issue is likely to occur if you haven’t updated Chrome. We suggest you check for Chrome updates to make sure it’s running on the latest version to avoid any issues. To update your Chrome browser, you must follow the steps listed below.
- Open Google Chrome on your system.
- Click on the icon with three dots.
- Select Settings.
- Click About Chrome.
- Chrome will start checking for updates.
- If any update is available, it will start downloading it.
- After that, restart Google Chrome and check if the issue is resolved.
Reset Google Chrome Settings
The problem with not loading media files can also occur due to some corrupted files or an incorrect setting in the settings. You can try resetting Google Chrome on your system to fix this issue. To reset Google Chrome on your system, you must follow the steps listed below.
- Click on the icon with three dots.
- Open Settings in Chrome.
- Scroll down and you will see the Reset Settings option.
- Select Reset settings to original defaults.
- Now select Reset settings.
- Wait for the process to complete. That’s all.
Reinstall Google Chrome
Even if you have reset your Google Chrome settings and the problem still occurs, there is a chance that it is related to an issue with Google Chrome installed files. In this case, we recommend that you reinstall Google Chrome to fix this issue. You need to uninstall Google Chrome from your system, delete all temporary files and reboot your system.
Once done, download the Chrome installer again and install Google Chrome. After doing that, check if the issue is resolved. If the issue is still not resolved, we suggest that you try running the same on another browser. However, if the problem occurs in another browser as well, the media file is corrupted. However, if the media starts working in another browser, you should contact Google Chrome support.
Final Thoughts
Many users have encountered the “Failed to load media”issue in Google Chrome. In this guide, we have added fixes with which you can fix the issue on your system. So that’s all for this guide. We hope that our guide helped you in solving the problem.