The PlayStation 4 is a great gaming console and has proven itself over time. The PS4 was first launched back in 2013, and now, even 9 years later, in 2022, the console is gaining momentum, with new games even being released for PS4 and sister console PS5. However, more sadly, all PS4 users suffer from error WS-37337-3 at least once in their lives.
The error message reads: Access to PlayStation Network for this account has been temporarily suspended due to a policy violation. Check your inbox for a message with more details. Please also read the PlayStation Network Terms of Service and User Agreement. (WS-37337-3).
There can be many reasons why this is happening to you. So, without wasting any more time, let’s understand what it is and how you can fix this PS4 error WS-37337-3 in 2022.
Content:
What does PlayStation 4 error code WS-37337-3 mean?
Error code WS-37337-3 on your PlayStation 4 means that your PSN account has been suspended. But don’t panic after reading this. There can be many disagreements as to why you are seeing this. People who have absolutely no problems with their accounts also see this error. In fact, error code WS-37337-3 pops up on the PS4 console when Sony is unable to charge your bank account for using PSN.
Reasons for Error Code WS-37337-3 to appear on your PlayStation 4
There are basically three reasons why error code WS-37337-3 appears on your PS4:
- Violation of the PlayStation Terms of Service and Code of Conduct. By purchasing the console and registering, you also agree to the Terms of Service and Code of Conduct. If you did something against it, you will see this error.
- Non-payment of bank fees: Sony PlayStation Network charges a nominal fee for games that you have purchased or even downloaded to play. This fee varies from person to person, but is only charged for online multiplayer games. You will encounter this error code if this fee has not been paid.
- Sony suspects fraud: In some cases, Sony may think that you are cheating them by dodging charges and forbidding you from playing.
With this message, you won’t be able to play any games on your console and won’t even be able to use PS4 for any reason. You will be given two links to the Terms of Service and User Agreement, which are useless to read.
If you receive the WS-37337-3 error on PS4, you will also receive an email with the next steps to follow. However, they are pretty useless because you won’t be able to get your account back that easily.
Error WS-37337-3 specifically means that you are not allowed to use PSN services, including games and other utilities. Even if you have purchased games and downloaded content, you will not be able to play them. Luckily, the email will explain how long the ban will last. But by using our set of fixes in this guide, you should be able to recover your account quickly.
How to Fix PS4 Error WS-37337-3
Here we list some of the reliable ways to fix PS4 error code WS-37337-3. Make sure you follow each one carefully without skimping on any one part.
Fix 1: Check Your Email
Of course, this is the first step you need to take. Check your email to find out how long your ban will last. The ban usually lasts up to 30 days. And if you follow everything according to this guide, your ban will be lifted within 48 business hours (excluding Sunday).
Sony will also send you instructions on how to unlock your account and fix error WS-37337-3, but these will be the same as when you read the Terms of Service or the Code of Conduct, so don’t waste your time on this. Instead, keep reading this.
Fix 2: Read the Terms of Service and Code of Conduct
Obviously you have problems with your bank account. Therefore, it is always wise to check the code of conduct that you have received by email. The code of conduct simply reads out what the legal reasons for doing so might be.
Fix 3: Check with your bank
As already mentioned, error code WS-37337-3 pops up on the PS4 console when Sony is unable to charge your bank account for the use of PSN.
If you have previously noticed that an unusual fee has been deducted from your bank account and you have requested a refund for it, you may be in trouble. Since Sony doesn’t flag transactions as a PSN fee, it’s easy to get confused and request a refund, again resulting in this error code.
Fix 4: Sign in to your console using a different console
This can be a bit tedious because people usually don’t have two identical consoles at home. However, you must find any other PS4 friend and log into your account using that console. This way you will understand if Sony has blacklisted your console for using PSN or if the problem is only with your account.
If you notice that your account is working on another PS4, Sony has blacklisted it and it’s time to visit service centers to fix it. However, if you notice the same problem, you need to visit your bank.
Fix 5: Contact PlayStation Support
An account suspension accompanied by error code WS-37337-3 is usually limited to a few weeks or months. In some really severe cases, it may even be permanent. If you’ve tried everything to fix the problem, it’s time to contact PlayStation Support and ask them what the problem is. If they mentioned that it was due to some unpaid bills, be sure to pay them before it’s too late.
Fix 6: Wait for Sony
Since PSN banned you, it will take time for things to settle down. Until then, you’ll have to wait. In the sense that you should visit your bank and check if you have requested any refunds or transactions.
Sony transactions are not marked with anything indicating that they have been deducted. As a result, many people go to banks for refunds and the banks return the funds, resulting in error code WS-37337-3. So, after contacting PlayStation and your bank, you should wait at least a week before things get sorted out.
bottom line
If you have done everything correctly as outlined in this guide, you will be rid of PS4 error code WS-37337-3 in about a week. However, if things don’t go as planned, repeat the process. In any case, if you haven’t bought anything from the PlayStation store or used their online services, feel free to create a new account after resetting your console. If you feel any issues, don’t forget to comment below.