Are you wondering how to fix Diablo 4 crash error and client freeze? Then you are in the right place as this guide is all you need. Diablo IV is an exciting return to the Diablo franchise, and Blizzard would love to see this return go unpunished. However, since this is only the beginning, it is likely that bugs will appear given the scale of the game. Client crashes and freezes are common side effects, but luckily a few troubleshooting tips should help you resolve these issues. Therefore, we recommend that you read this guide and solve the problem quickly.
How to fix Diablo 4 crash and client lock error
Although the game just came out, we have already heard that Diablo IV keeps crashing and the client freezes while playing. This can be quite frustrating as you lose your game time and you were looking forward to the game. Luckily, all you need is a few troubleshooting tips to help you get back into the game soon. Please note that these suggestions were provided by Blizzard themselves.
Check the system requirements for Diablo IV.
Since Diablo IV is trying to launch even if the system requirements are not met, chances are that you might encounter Crashing & Client Lockups error due to this. Here are the minimum and recommended system requirements:
- Minimum Requirements
- OS: 64-bit Windows 10
- Processor: Intel Core i5-2500K or AMD FX-8100
- Memory: 8GB RAM
- Graphics: NVIDIA GeForce GTX 660 or AMD Radeon R9 280
- DirectX: Version 12
- Storage: SSD with 45 GB free space
- Internet: broadband connection
- Recommended Requirements
- OS: 64-bit Windows 10
- Processor: Intel Core i5-4670K or AMD R3-1300X
- Memory: 16GB RAM
- Graphics: NVIDIA GeForce GTX 970 or AMD Radeon RX 470
- DirectX: Version 12
- Storage: SSD with 45 GB free space
- Internet: broadband connection
Update your GPU drivers
GPU drivers are one of the main components of PC gaming and need to be kept up to date. If your GPU is not up to date, you will most likely experience the Diablo IV Crashing and Client Lockups error. To fix this, simply go to your GPU driver website to check for and download updates. Nvidia users can click here and AMD users can follow this link.
Update Microsoft Windows
Make sure your Windows is up to date and that you haven’t missed any new updates. Since this can lead to an error, you will need to follow these steps:
- Click on the Start menu and then click on Settings.
- In the new window, you need to look for Update and security.
- Now to update windows, click on the button that says “Check for Updates”.
- If there are pending updates, the display screen will show the Update Windows option.
Allow Diablo IV in Windows Defender Firewall
Windows Defender Firewall settings can block the game, which can cause Diablo IV to crash and the client to freeze. Here is how you can add it to the exclusion list:
- Open Firewall and Network Protection under Windows Security.
- Find and click Allow an app through firewall.
- Find the Diablo IV files in the list.
- If you can’t find it, follow these steps:
- Click Change Settings.
- Click “Add another app”.
- Locate the Diablo IV files and then add the game to the exclusion list.
- Once you add the game to the exclusion list, it should have no issues with Windows Defender.
Restore Diablo IV Files
It’s possible that you have a corrupted file among your Diablo IV files, or that you’re having trouble downloading. Restoring downloaded files will help you quickly fix the error you are facing:
- Open the Battle.net desktop app and click on the Diablo IV icon.
- Now look for the gear-shaped settings icon and then select the “Check for Updates”option to make sure your game is up to date.
- If the game is up to date, select the “Settings”icon again and then select “Scan and Repair”.
- As soon as you click “Start Scan”, the repair will begin and you can get rid of the Diablo IV Crashing and Client Lockups error.
Also, you need to close all other applications while you are trying to launch Diablo IV to ensure a smooth gaming experience. While uninstalling and reinstalling the game is a last resort, it’s an option you can look into if all of that doesn’t work. However, we recommend that you contact Blizzard Support first, as they will provide you with professional assistance and will be able to benefit from these bugs when the full game is released.
That’s all there is to know about how to fix Diablo IV crashing and client freezing. While you’re here, be sure to check out the guides for more fixes and other content.