CTV is one of the most popular channels in Canada. However, being one of the most popular certainly doesn’t mean it’s the best. CTV has its own set of issues, including the issue of the CTV app not working. This problem has been bothering many users lately. As a result, many users are looking for ways to fix CTV app not working. If you are one of those frustrated users, you are in the right place. Here’s our guide to help you troubleshoot the CTV app and find out why it’s not working.
Why is the CTV app not working?
Why won’t the CTV app open? / Why does the CTV app keep crashing? Your CTV app may not work due to several issues. However, the most common problem is with the Internet. It is also possible that the application is corrupted or has a corrupted cache. Other reasons include incorrect login details and expired browser cookies. Moreover, in some cases, the user enters incorrect credentials. Whatever the cause, here’s our guide to fixing it.
Fix CTV App Not Working on Smart TV, Roku, FireStick, iPhone, Android
If your CTV app is not working, follow these fixes carefully to resolve the issue and your issue will be resolved. You can also try to activate CTV on ctv ca/activate on Apple TV, SmartTV, Roku. We recommend that you go through the fixes in the series in which they are mentioned.
Restart the application
If the CTV app is not working, the first thing you should try is restarting the app. You can either close the application by pressing the “Back”button several times, or close it in any way convenient for you.
Since the CTV app is available on almost every TV platform as well as mobile OS, it’s impossible to explain for every device what you need to do. You can figure out how to close simply. Restart the app and check if the CTV app works.
Check your internet speed
CTV is a streaming service. Therefore, the requirements for the Internet must be high. If you want to stream in HD, you must have an internet speed of at least 2-3 MB/s. On the other hand, if you want to stream in Full HD, you must have an internet speed of at least 5 Mbps.
At this point, you cannot expect CTV to work if you have a slow mobile internet connection. While 15 GB of mobile hotspot is enough to keep you going, with CTV streaming you can’t work on it all day.
Check for CTV servers
Like any online service, CTV has its own servers. Often, servers cannot cope with the load and fail. When the CTV servers are down, there is nothing you can do but wait.
For server issues, you can check out DownRightNow. If you notice that many users have the same problem, you can be sure that the problem is on their side and that you are safe. On the other hand, now you have to wait until everything gets better by itself.
Clear app cache
Applications collect cache data in order to serve pages and videos as quickly as possible. However, during the collection process, the cache objects become corrupted and cause issues such as a broken CTV application. As a result, in order to fix this, you need to clear the cache of the CTV app.
While clearing the app cache is not possible on Roku TV, it is quite easy on other devices. For example, Android provides direct options for clearing the app cache in the Manage Apps section. On the other hand, on iOS, you can unload the app to clear the cache.
For Fire TV, you can clear the app cache by going to App Settings in the Settings menu; CTV is not available for Samsung TVs. If clearing the app cache doesn’t help, try the next fix.
Reinstall the CTV App
Depending on your device, you need to follow the reinstallation procedure. However, if you are using Roku TV, you will need to remove the channel and then add it.
For other devices, reinstallation is a simple process that is easy to handle. However, after uninstalling the CTV app, you need to restart your device and then proceed with the installation again. Do not uninstall and install at the same time. If reinstalling doesn’t solve your problem, follow the next fix.
Check login credentials
If you’re here, it’s probably because the methods above didn’t work for you. If so, you may be doing something wrong. Something is wrong with your user credentials.
Please enter your email ID correctly so that you can log in and access CTV viewing. If you enter it incorrectly, please make sure you enter your ID and password correctly. Due to the interface of the font, it is sometimes easy to get confused between B and 8 as they both look the same on the login page.
Disable ad block
This fix is for PC and Android users only. Since many users are currently using ad blockers to get rid of annoying ads, you need to disable this.
CTV is an exclusive advertising platform. If you don’t see ads, CTV won’t make a dime, so what’s the point of providing content for free if you can’t make a dime? Well, this is true for everyone and especially for CTV.
Therefore, if you are using any ad blocker in your browser, please disable it so that you can enjoy CTV easily. In the case of an Android phone, you need to set the DNS server to automatic. Recently, many users have been downloading Adblockers for Android devices that will stop ads. Disable this as well and CTV will start working normally.
bottom line
Well, that is all we have on how you can fix if the CTV app is not working. We hope this guide has helped you. If you have other doubts, be sure to leave a comment below.