The Samsung Galaxy Z series is a premium smartphone series from Samsung that consists of two models – Galaxy Z Flip and Galaxy Z Fold. Every year a successor is released for both models, and recently Samsung released the Galaxy Z Flip 4 and Galaxy Z Fold 4. It hasn’t been that long since the launch of both devices and some users are reporting issues with their Galaxy. Z Flip4 devices.
Users are reporting that their Samsung Galaxy Z Flip 4 keeps crashing. This is not expected from a premium device. Well, there’s nothing to worry about. This usually happens due to random bugs and software issues.
Content:
How to Fix a Crashing Samsung Galaxy Z Flip 4
If your Samsung Galaxy Z Flip 4 keeps crashing, this article will guide you on how to fix the issue.
Soft reset your device
If you encounter this issue, try soft resetting your device. Device malfunctions usually occur due to errors and technical failures. When you soft reset your device, your OS will reboot, which should probably fix the issue. To do this, follow the steps given below:
- Press and hold the power button + volume down button on your device.
- Now click “Turn off” and confirm turning off the device.
- Wait a minute or two.
- Now press and hold the Power button to turn on your Galaxy Z Flip 4 and you won’t face this issue again.
Software update
The Samsung Galaxy Z Flip 4 is a new device and Samsung will provide frequent updates that will also fix bugs that users have experienced. If your Samsung Galaxy Z Flip 4 keeps freezing, try updating your software. Below are the steps to update the software.
- Open the Settings app on your phone.
- Here, click “Software Update”.
- Now click Download and Install.
- This will check for available software updates.
- Install the update, restart your phone and the problem will be fixed.
Boot your phone in safe mode
You may be facing this problem due to the application installed on your phone. To confirm this, you must first boot your phone in safe mode. You will be able to do this by following the steps given below:
- Press and hold the Power button + Volume Down button until the Power menu appears.
- Here, press and hold the Turn off option until the Safe Mode prompt appears.
- Click Safe Mode to boot your phone into Safe Mode.
- Check if your device keeps freezing or not. If your device is not crashing, then the issue might be related to an app.
- Now press and hold the Power button until the Power menu appears.
- Here click “Reboot”and confirm the reboot of the device.
- After that, your phone will reboot normally.
Clear app cache
If you didn’t encounter any problems with your phone when booting into safe mode, then some app might be causing the problem. In this case, you will have to identify the application and clear its cache manually. If you started facing this issue recently after installing an app, this app might be the culprit. You may also encounter this issue after updating the app, not just after installing it. To clear the application cache, follow these steps:
- Press and hold the app icon in the app drawer and tap App info.
- Now tap on the Storage option .
- Click Clear Cache to clear the cache.
If that doesn’t fix the problem, try reinstalling the app. However, if the problem isn’t caused by the application, continue to the next troubleshooting step in this article.
Reset device
If you are still facing the issue, try restarting your device. Make a backup of all your data on your phone before rebooting your device as this will delete all your data. To reboot your device, follow the steps below:
- Open the Settings app on your device.
- Here, click” General management”and then “Reset”.
- Now tap on the Factory data reset option.
- Scroll down and click Reset to reboot your device.
- Once the reset is complete, set up your device and you should no longer face the issue.
Perform a hardware test
If all else fails, the issue may be hardware related. You can perform a hardware test with the Samsung Members app and check if there is any problem with the hardware or not. To do this, follow the steps given below:
- Open the Samsung Members app and click “Support”in the bottom right corner.
- In the Diagnostics section , click View Tests.
- Click “Test All”to run a full test, or click on hardware individually to test them.
This will show if the issue is hardware related or not. If there is some hardware problem, you can contact Samsung service center.
Final words
Here’s how you can fix Samsung Galaxy Z Flip 4 crashing issues. Typically, this problem occurs due to software issues, which you should be able to fix by following the steps in this article. However, if the issue is hardware related or the steps above did not help, you can visit a Samsung service center and report your issue to them. They will guide you and solve the problem.