Microsoft Outlook is an email application that offers everything in one place including email, contacts, emails and more. With Microsoft Outlook, you can handle all your emails without any problems. The software works without problems, but there may be times when Microsoft Outlook won’t open.
Users have reported that Outlook freezes when loading profiles and won’t open on their PC. This issue can occur when software files are corrupted, network issues, hardware acceleration, etc.
Fix Outlook stuck when loading profile in Windows 10/11
This article will walk you through all the troubleshooting steps to help you fix Outlook stuck loading profile in Windows 11.
Run Outlook as an administrator
You may encounter this issue if Outlook has not received sufficient permission. You can try running Outlook as an administrator to fix this issue. To do this, follow the steps given below:
- Press the Windows key on your keyboard, and then from the Start menu, search for Outlook.
- Right-click the Outlook application icon in the search results and select “Run as administrator”.
- You will be presented with a UAC prompt asking you to confirm running Outlook as an administrator; click Yes.
Force close an office task
If Outlook hangs while loading a profile, it might be because some Microsoft Office services are running in the background. To fix this problem, you can force close any Office task that is running in the background.
- Press the key combination Ctrl + Shift + Esc to open Task Manager on your PC.
- Click on the Process tab . Here, find any running Office app/service, click on it, and then click on End Task to end it.
- Once done, start Outlook and it should load correctly.
Disable Outlook add-ins
Outlook add-ins can also be the cause of this issue. You can disable the add-ins that you have enabled in Outlook and the problem will be fixed.
- Open Outlook in safe mode. To do this, follow the steps given below:
- Press the key combination Windows + R and type Outlook.exe /safe .
- Press Enter to open Outlook in safe mode.
- You will now be prompted to select your profile; select your profile and click the OK button .
- Here, go to the “File”tab and select “Options”.
- On the left sidebar, click Add-ons and then click the Go button on the right.
- In the list that appears, uncheck all add-ons and click OK .
- After disabling the add-ins, restart Outlook in normal mode and that’s it.
Repair Corrupted Outlook Files
You may also encounter a problem if the Outlook installation files are corrupted. You can try repairing corrupted Outlook files to fix this issue. To do this, follow the steps given below:
- Right-click the Outlook shortcut , and then select Properties from the menu that opens .
- In the Properties window , go to the Shortcut tab and click Open File Location.
- Locate the SCANPST.EXE file in the installation folder . Double click on it to open it.
- This will ask you to select the file you wish to recover. To do this, you can visit the following address-
- C:\Users\*username*\AppData\Local\Microsoft\Outlook
Note . Here, replace *username* with your PC username.
- Select the profile for which you want to start recovery, and then click “Start”.
- After that, the program will start scanning files and recovering them. After scanning is complete, click OK .
- Now open Outlook on your PC and it should load without issue.
Repair Microsoft Office
If Microsoft Outlook is stuck loading, try repairing Microsoft Office. This will fix any problems with Microsoft Office and you should no longer experience issues with Outlook. To do this, follow the steps given below:
- Press the key combination Windows + S to open Windows Search. In Windows search , type Control Panel and click on the first option. This will open the control panel on your PC.
- Click “Uninstall a program” under “Programs and Features”.
- Find Microsoft Office in the list of applications. Select it from the list and click the Change button .
- Now click “Quick Recovery” and then “Restore”. This will start the application recovery.
- After that, launch Microsoft Outlook and see if you are facing the issue.
Disable hardware acceleration
Hardware acceleration can also be the cause of this issue with Outlook. You can disable hardware acceleration in Outlook and see if that solves the problem. You can do this by following the steps given below:
- First, open the Run dialog box on your PC; you can press the key combination Windows + R.
- In the Run dialog box, type Outlook.com /safe , and then press Enter . This will start Outlook in safe mode.
- Here, go to the “File”tab and click on “Options”.
- In the “Options”section, click “Advanced”.
- Here, in the Display section, you will see the Disable hardware graphics acceleration checkbox ; uncheck the box and then click OK to disable hardware acceleration.
- After that, launch Outlook on your PC and it should open without problems.
Create a new profile in Outlook
If you are still facing the issue, we recommend that you create a new profile in Outlook and use it as the default profile. Following are the steps for this:
- Press the key combination Windows + R , then type Control in the Run dialog box and press Enter . This will open the control panel on your PC.
- Click on the search bar, search for Mail here and click on the first option.
- In the new window that appears, click Show Profiles .
- Now click Add , after which you will be prompted to enter the name of the new profile you want to create.
- After entering the name, configure the email settings and click “Next”; you will now be connected to the mail servers.
- Set Always use this profile in Outlook for the new profile.
- You should now be able to use Outlook without getting stuck loading your profile.
Final words
That’s it with this guide to fix Outlook stuck on loading profile. The above steps will help fix Outlook profile loading stuck problem in Windows 11. If you have any problems with any of the steps mentioned above, please let us know in the comment section below and we will definitely help you.