You can comfortably watch your favorite movies on Netflix or YouTube while lying on the couch. To control the TV, you only need to use the TV remote control.
It’s not very pleasant when the remote from the Sony TV suddenly does not work. It will ruin your movie time. But you must remain calm and try to solve the problem.
Always use an original Sony remote. If your Sony TV remote has stopped working, the simple solution is to remove the batteries and wait a minute. Then insert them back into the remote and check if it is secured.
If you keep facing the same issue, don’t worry. Continue reading this article for guidance on other possible solutions. Have one of them help you fix your Sony TV remote.
Why is the TV remote control not working properly?
For remote control troubleshooting, the first best solution is to remove the batteries. Please wait a minute and then put them back into the remote. But still, if your Sony TV remote control is not working, the problem may be caused by other reasons. Now you need to dig deeper into the problem to figure out the exact reason why the remote is not working.
There may be an obstruction between your TV and the remote control that creates an obstruction. Or maybe you didn’t place the batteries correctly. Try connecting the remote to the TV again and it may have been disconnected due to a power failure or some other reason.
If the problem still persists, try other methods. Keep reading this article for other possible fixes.
Troubleshooting your Sony TV remote control
You can try the following troubleshooting steps to fix your Sony TV remote control issue. This is a quick recommended solution that you can try.
- Remove Obstacles
- Replace batteries
- Troubleshooting the voice function
- Turn your Sony TV off and on again.
- Update your TV software
- Check TV mode
- Remote buttons not responding
1. Remove obstacles
The TV remote control consists of two parts: transmitters/IR sensors and receivers. With the transmitter, you can send commands. Commands will be sent from the TV remote to the TV using infrared technology. This command is heard by the receiver, which transmits it to the TV.
If you want to avoid problems with the operation of the TV remote control, carefully check if an external factor is blocking the remote control software. Is there an item or frame on your TV stand? If anything is nearby in front of your Sony TV, move them away from the TV.
If that doesn’t solve the problem, you can do something else. Try reducing the distance between the TV and the remote control. If there is a large distance between your sofa and TV, try placing the sofa closer to the TV; this can help. Maybe it’s because of the thick carpeting or something else under the couch that the remote devices are on.
2. Replace batteries
Sometimes the problem is not with the TV remote control. But batteries create barriers to connecting the remote to your Android TV.
For example, the remote stops working at random times or does not respond to pressing a button.
When your TV remote stops working, don’t immediately decide to buy a new one. Replacing batteries is easier than you think.
The remote does not work, here’s what you can do:
If you have problems with the remote control, remove the batteries. Press and hold the power buttons for 10 seconds. This will reset the remote’s power, removing any unused power.
Wait a full minute before putting the batteries back into the TV remote.
Make sure you have inserted the batteries correctly, observing the correct polarity of their terminals (+,-). Also install the battery cover correctly.
Now test your TV remote and see if it works again.
If your Sony TV remote is still not working, use a new battery to see if the problem is fixed. If not, try other alternative methods. Perhaps they can help you get rid of this problem.
3. Troubleshooting the voice function
The Smart TV remote has a voice function. If you see that the button does not work, you can try to solve the problem in the following ways.
- Check the status indicator of the MIC button located on the top front of the remote control.
- If you find that the LED is solid amber, there is a problem with the connection between the remote control and the Sony TV.
- In the next step, you need to restart your Sony TV.
Now you need to restore the voice command function on the remote control. To do this, you need to do the following:
- Press the home button on the remote control.
- Go to the settings option.
- Now select the voice remote control option. Variants of its name are possible. For example, remote control, remote control and accessories depending on the TV model you are using.
- Under that, tap to activate the microphone button.
- Now check the remote on the TV if it is working properly.
4. Turn your Sony TV off and on again.
After applying possible fixes if your remote has nothing wrong. Then your TV may be causing the problem. For this, a simple power cycle can solve the problem.
For this:
- Disconnect the Sony TV power cables from the electrical circuit and wait 2-3 minutes.
- Then plug in the power cord and turn on your Sony TV.
- Then check if the remote control and TV work normally after connecting the TV power cable.
5. Update your TV software.
One trick that always works to avoid such issues is updating your TV software. You should look for TV software updates from the Internet and update it to the latest version very often.
By doing this, you will improve the performance, security and usability of your TV.
To update your Sony TV software:
- Choose a settings option.
- Go to support and settings option.
- Select system software update and click “Software Update”to update your Sony TV software.
6. Check TV mode
If your TV is in the wrong mode, the remote will not work properly. Follow the instructions below and check your TV’s mode.
- Press the enter button on your Sony TV remote.
- Now you will see different options like HDMI1, HDMI2, HDMI3, HDMI, Blu-ray and more.
- You cannot change channels if your TV is set to other modes.
- Press the TV button on the remote control to switch to TV mode and change channels.
Sometimes it may happen that the remote control buttons of your Sony TV do not work properly. Check it out when you watch movies or play games. To do this, you must test the reaction of the buttons on the remote control.
- Open your smartphone’s camera.
- Hold the remote over the camera and press the button you think is not working.
- See if you find that your camera has selected a remote infrared sensor. Or you can see the remote is blinking, so everything is in order with the buttons. If not, then the buttons do not respond.
- To solve this problem, you can press the button again and unlock it.
When to Buy a New Sony TV Remote Control
Have you tried all the suggested solutions but your Sony TV remote is still not working? You can contact product support. And if the support team also can’t fix the problem, you’ll have to do something else. The symptom indicates the need to replace the remote control with a new one. This is the last option you should use.
Conclusion
The Sony TV has its own name in the world of electronics. It gives people quality electronic products. The Sony remote control can work for years without any problems. But as with other products, it can malfunction for many reasons and you will find that the Sony TV remote does not work.
To find out the same obstacle and fixing it, read this article carefully. And try these solutions one by one. If this still persists, contact Sony TV Customer Service to resolve the issue.
FAQ
Where is the reset button on the Sony TV remote?
There is no button to reset the Sony TV remote control. To reset your Sony TV remote, press the power button or the tv/video button. And the volume buttons reset the sony tv remote at the same time.
Why did my TV remote stop working?
There can be several reasons why the TV remote suddenly stops working. Some of them are related to physical damage or battery problems. Either there are problems pairing with the TV, or the infrared sensor may not work properly on the Sony TV remote control.
How do I reset my Sony TV remote?
To reset your Sony TV remote control, remove the batteries and hold down the power button for 3-5 seconds. Reinsert the batteries. Connect the remote to your Sony TV and see if it works.
Why is my Sony TV remote control not working?
There may be an obstruction between your TV and the remote control that creates an obstruction. Or maybe you didn’t place the batteries correctly. Try connecting the remote to the TV again and it may have been disconnected due to a power failure or some other reason.