It would be frustrating if Roku didn’t connect to Wi-Fi. This will prevent you from accessing your streaming services such as Amazon Prime Video, Netflix, and Roku exclusive content. This is one of the common problems that many Roku users face and can be solved with simple steps.
Are you one of these users? Don’t worry. We have you covered. We have provided reasons and solutions for connecting Roku to Wi-Fi.
Reasons why Roku won’t connect to WiFi
- Weak internet connection
- Roku software not updated
- Wrong network settings
- Didn’t update router
1. Weak internet connection
Bad internet connection is one of the main reasons. Your device will not connect if you have a bad internet connection. It would be helpful if you had a high speed internet connection so you don’t have any buffering. You will need 1.5 Mbps for standard streaming and 3.0 Mbps for high definition.
2. Roku software not updated
If you haven’t updated your Roku software, it won’t connect to Wi-Fi. If you are using an older version, the operating system will lose compatibility due to general device settings. So make sure your Roku software is up to date.
3. Wrong network settings
When you do the initial setup, you will be given two options: whether you are going to connect via an Ethernet connection or a Wi-Fi network. If you choose the wrong option, your Roku device will not connect.
4. The router was not updated
Many Roku owners attribute this to the fact that their devices stopped connecting after they made some changes to their Wi-Fi router, such as an upgrade. This update will change the router settings on your previous Roku device, causing you to lose your internet connection.
Solutions to Fix Roku Won’t Connect to WiFi
- Check your internet connection
- Use the correct SSID and password
- Place your Roku closer to your router
- Reboot Roku
- Reset network equipment
- Disable network ping
- Use the 5GHz Wi-Fi band
- Check your DNS settings
- Connect Ethernet cable
- Update your Roku software
- Factory Reset Roku
- Contact Support
Solutions to Fix Roku Won’t Connect to Wi-Fi
1. Check your internet connection
Whenever Wi-Fi is not connected to Roku, you should check your Internet connection first. Follow the steps below to check for internet connection issues.
- Click “Settings”and select “Network”.
- Click Test Connection. This will test the strength and speed of your connection.
- If the signal is weak, it will display instructions for solving the problem instead of following them.
If there is no reliable connection, you will have network problems. This means that your router will be active but not connected to the Internet. This indicates a problem with the modem or a temporary shutdown of the service.
2. Use the correct SSID and password
The SSID is also known as the network identifier. You have to make sure it’s correct and the same goes for your password. This is a small mistake on our part, but it makes one wonder where we went wrong. Here the device will scan all networks and make it easier for you to identify your network.
Do not use similar network names. After entering the password, use the review option to check if you entered the correct one or not.
3. Place your Roku closer to your router
If your signal is getting weaker, try placing your Roku closer to your router. If there are any physical obstacles between the Roku and the router, it will leave the network vulnerable. Don’t forget to delete them too.
The closer you place them, the stronger the signal strength and Internet connection will increase. This also becomes a solution for Roku audio that is out of sync.
4. Reboot Roku
Rebooting Roku will delete all junk data and boost Roku’s speed. But if Roku restarts without any reason, it indicates a problem with your device. Follow the steps below to restart Roku.
- Press the Home button.
- Click “Settings”and select “System”.
- Click on the “Reboot System”option.
This provides better system functionality for Roku and also improves system performance.
5. Reset network hardware
Resetting your network hardware and Roku device is a good idea. Turn off your Roku device and wireless router. Reconnect them after 30 seconds. This will make them a soft reset. But remember to use it as a last resort.
Because when resetting, all current Internet settings will be deleted. Make sure you write down all settings before resetting your device.
6. Disable network ping
This may be another possibility that is preventing Roku from connecting to Wi-Fi. This option is a little tricky, so be patient while you complete the steps. All the possibilities of this method are present in the hidden settings menu. You need to follow the buttons in the order given below.
Click on the button:
- Home 5 times.
- Flash forward.
- Play.
- Rewind.
- Play.
- Flash forward.
The menu will appear. Follow these steps: System Operations Menu -> Network Settings Menu -> Disable Network Pings.
7. Use the 5GHz Wi-Fi band
If you are using 2.4GHz, this band will be subject to interference and interference. Using the 5GHz band will allow you to easily connect to the Internet and provide good quality streaming. Roku devices are designed to work properly with higher bandwidth.
8. Check your DNS settings
If your Domain Name System settings are out of whack, you need to optimize them for your internet to work properly. Follow the steps below to check your DNS settings.
- Log in to your router by entering your user ID and password.
- Click on DNS settings.
- Replace the internal DNS address with the public DNS address.
- For example, enter 8.8.8.8 in DNS1 and 8.8.4.4 in DNS2.
- Click Save Changes.
- Now restart Roku and router at the same time.
- This will reconnect Roku to the internet.
9. Connect the Ethernet cable
This option is only available for Roku Player and Roku TV. After you manually connect the cable between the device and the router, go to settings and click on the network option. Choose the wired option.
It will provide on-screen instructions to set up your Internet connection. This will make streaming smooth with an optimized internet connection.
10. Update your Roku software
Sometimes the Roku software will automatically update, but if the latest update was interrupted or the software is corrupted, it will prevent it from connecting to Wi-Fi. Follow the steps below to update your Roku software.
- Navigate to the “Settings”option.
- Select System.
- Click System Update.
- Your device will check for all updates manually. If any updates are pending, install them.
Also, your device will be rooted after the updates are completed.
11. Factory Reset Roku
When nothing else works, this might be your last option. But remember that when using this method, all saved data will be deleted. Your device and Roku account will no longer be linked.
All your preferred settings will be deleted. You need to complete all the initial setup steps. Follow the steps below to factory reset your Roku.
- Go to your Roku home screen.
- Navigate to the “Settings”option.
- Click System.
- Click “Advanced system settings”.
- Click “Factory Reset”and reset everything to factory settings.
Instructions will appear on the screen. Follow these instructions.
12. Contact customer service
If none of the above methods work, you should contact customer support. Customer service professionals will take a close look at your device and find out what went wrong. Also, share the steps you have already taken to solve the problem so that they help you better.
Conclusion
I hope the methods above have given you an idea on how to fix Roku not connected to Wi-Fi issue. Before you solve the problem, analyze the cause and use methods to eliminate it.
If none of the above methods work, perform a factory reset or contact support. It also has a Twitter support page where you can find all the latest news and software updates.
FAQ
Why won’t my Roku TV connect to the internet?
This happens when you haven’t updated your Roku software, have a poor internet connection, have incorrect network settings, and haven’t updated your Roku router.
Why is my Roku connected but not working?
First, check that the power cable is properly connected and plugged into a power outlet. If it still won’t turn on, unplug the power cable for five seconds and turn it back on. If this method also doesn’t work, try rebooting your Roku device using the reset button.
How to fix a Roku TV when it says no signal?
There are seven ways to fix a Roku TV when there is no signal.– Check for interruptions.– Check the cables connected to the jack.– Reset your Roku device.– Update your Roku device.– Contact customer support..– Dust the port.– Reboot your Roku device.
How do I get my Roku to recognize my remote?
Press and hold the pairing button for five seconds. Do this until the status indicator starts flashing green. If the device has been restarted, it will automatically detect and reconnect the Roku remote.