Have you just bought The Sims 4 and can’t play it because it’s not in your EA App Collection? Then you have just arrived at the right place as this guide has everything you need. Recently, several players expressed their frustration with this bug in the EA app. Luckily, EA has come up with solutions that can solve this problem. As they say, here’s everything you need to know.
The Sims 4 Disappeared/Not Showing in the EA App – How to Fix
First, your EA Collection will not display add-ons or downloadable content. It only shows complete games in the Collection. However, if you want to test your expansion packs or DLCs, here’s how you can do it:
- Sign in to your account on the EA app and go to your collection.
- Next, highlight the game for which you bought an expansion or DLC.
- Click on the three dots icon > Manage add-ons.
- There you will be able to see all the expansions or DLCs you have purchased.
If it’s not an expansion but a complete Sims 4 game, then here are a few things you can do.
Check payment status
If you recently purchased The Sims 4 and it’s not showing up in the EA app, you’ll need to check your payment status. To do this, follow these steps:
- Use this link to access the EA Account Settings Portal.
- Now click on the Order History tab.
- From there, you can check the status of your order for The Sims 4 or any other purchased game.
- If the status is still pending, you can claim the game for your EA collection.
However, if you purchased The Sims 4 and it still doesn’t show up in the EA app, follow these steps:
- Navigate and tap “Menu”in the top left corner of the screen.
- For the next step, highlight the Help option and restart the EA app.
- The Sims 4 should now appear in the collection. If it still doesn’t show up, log out and log back in to your account.
Reinstall the EA app
If nothing else works, I recommend that you uninstall the EA app and install it again. This should fix this bug and get The Sims 4 to reappear in your collection.
Clear cache
- Go to the EA app and tap Menu in the top left corner.
- Navigate to the Help option and click on Application Recovery.
- After that, select “Clear Cache”to get the job done.
- Restart the EA app again to check if Sims 4 is available on the EA app.
That’s pretty much all you can do about the issue of The Sims 4 not showing up in the EA app. While you’re here, you can check out our other Sims 4 guides.