If you have recently installed the Xbox Insider update on your Xbox One, you may be experiencing an issue known as the “black screen of death”. This failure could be due to intermittent power outages that prevent the system from shutting down properly. This may interfere with the operation of the device when it is turned on again.
You may be able to resolve the issue by restarting your Xbox One console. You can also try adjusting your Xbox One resolution to try and fix the problem. These fixes usually work for people who encounter this error. You can also try performing an offline system update to try and fix your system.
Here’s how you can fix Xbox One stuck on black screen:
- First step
- BSoD after returning home
- BSoD when viewing Blue-Ray Disc
- Black screen glitch after turning on the console
- How to use AVR in your setup to solve this problem
- Request a repair from Microsoft
- Hard reset your console
- What is the problem?
After installing the Xbox Insider update, users started experiencing a black screen of death when they rebooted their device. Xbox One, released in 2013, has become a favorite among game console users. It provides gamers with Game Pass, allowing them to own multiple subscription games.
It also provides a smooth and hassle-free experience for players. This recent Xbox Insider update allows users to access upcoming console updates. This update also unfortunately caused them several system bugs.
The black screen crash affects how the control panel is loaded from the Internet. Restarting your console may not be enough to fix this crash in your console.
- Why is my Xbox screen going black?
This startup error prevents the control panel from loading correctly, causing the screen to turn black. You can try plugging and unplugging the device, but that won’t be the most efficient way to deal with it.
The Xbox One checks the hardware and software when it boots up, but bugs, update failures, or even startup interruption can break the Control Panel from loading, which can result in a black screen. This error can be caused by many reasons; so the solutions are different.
- Follow these steps to rescue a stuck screen:
1. First step
These are the first few steps you should take to fix the black screen of death on your Xbox One:
- Press RT + Y to launch your Xbox One console. Start by restarting the play store and reloading the control panel by pressing PSA-RT (right trigger) + LT + Y.
- You can fix this problem by avoiding the full loading of the toolbar by pressing Home and opening another tab.
- You can also take your Xbox One offline to avoid this by turning off Xbox Live.
- Remove any external hard drive and then plug it back in.
- Turn off your console, then press the bind button and the eject button (the button next to the USB port) when you turn it on, and you will be able to start resetting the console.
2. BSoD after returning home:
To fix this, press and hold the Xbox button for 10 seconds to turn off your Xbox One. Then press the Xbox button on your wireless controller or the Xbox button on your console to turn it on.
3. BSoD while watching Blu-ray disc:
- On your Xbox One Wireless Controller, press the Xbox button to open the guide.
- Open Profile & System and find the Settings menu.
- Go to Display & Sound and select Video.
- Select “Enable 24Hz”to disable this setting.
4. Black screen glitch after turning on the console
- Change the TV input to HDMI, secure the connection to the console, and make sure the HDMI cable is connected to the correct port on the TV.
- You will perform a cold boot and turn it back on by pressing the power button on your Xbox One for 10 seconds.
Reset the display settings as follows:
- Remove any disc from the console as this may be caused by hardware issues.
- Hold down the Xbox button and turn it off.
- Turn on your console by pressing the Xbox button and pressing the Eject button at the same time and you will hear the console beep. You will hear a second beep after 10 seconds. This will load your console in low resolution (640 x 480).
- You can change this setting by opening Settings, Display & Sounds, clicking Video Options, and then clicking TV Resolution.
- You can also try the following if you find your Xbox One is stuck:
- Select a different HDMI port on your TV, or use a different HDMI cable to connect to your TV.
- You can also try connecting the console to another TV.
5. How to use AVR in your setup to solve this problem:
- Reboot the devices in the specified sequence. First, turn on the TV. After that, when you see an image on your TV, turn on your AVR and then turn on your console.
- Move the AVR’s input source from Xbox One to HDMI or HDMI 2 and then back to HDMI using the enter button on the TV remote and reboot the AVR.
- Now you need to set up your TV when it’s connected to HDMI.
- Press Xbox (Home button) to open the guide and tap Settings, then tap Display & Sound.
- Select “Video Out”in the options and “HDMI”in the “Connect to TV”tab.
6. Repair request from Microsoft:
1. On the web, go to the Xbox Support page and sign in with your Microsoft account. Among the options, look for the option “Problem with the device”and click on it.
2. You will be shown the option For which device? Where you have to select the Xbox One option. Register your console on the Microsoft website if you haven’t already.
3. You will be charged if your console’s warranty expires. Therefore, you should check the warranty status for your Xbox One.
4. Select “Show problem”and click “Next”. On the next page, you will need to describe in detail the failure or problem you are experiencing in the “Describe the problem”field.
5. Place an order to replace or repair your console. Click Next after that.
6. You will be given the steps to successfully place a service order.
7. Perform a hard reset of the console:
Performing a factory reset will remove your synced Xbox accounts, games, settings, and home associations. The games will have to be reinstalled and your saved game data will be restored for the installed games.
1. Press the Xbox button to open the menu on your console.
2. Open the “Profile and system”tab, then go to the settings.
3. Select “System”and select “Console Information”.
4. Select the Reset Console option.
The Xbox Startup Troubleshooter can also help you fix the black screen issue if your Xbox is connected to your personal computer.
Common Xbox Mistakes People Make
There are a few other crashes and errors that Xbox One users have experienced besides the black screen of death. One of the errors was displaying “Too long to start”which prevented users from downloading their games and apps. Find the Xbox Live service status or restart your console.
Another recurring issue is the grinding sound that the console makes when you insert a disc, movie, or game into the optical drive.
These issues can be resolved by the Microsoft support services mentioned above.
Conclusion
Updates on Xbox One seem to be one of the main causes of problems. Clearing the system cache or checking for a stable internet connection can help install updates without fail. Sometimes the error also occurs when the system is turned on or off. Checking the stability of your electricity can help fix the problem.
FAQ
Here we have mentioned a few of the most frequently asked questions related to Xbox and the black screen of death issue:
Why doesn’t my TV show anything when my Xbox is on?
Make sure your existing HDMI cable is plugged into the correct port on your Xbox One; this is the one that outputs to the TV. A possible cause could be an unplugged Xbox main power supply.
How can you tell when your Xbox One is about to die?
A lagging gamepad, frequent crashes, or black screen of death issues can signal that your Xbox needs to be repaired or replaced.
If nothing is showing on the screen of my Xbox One, how do I fix it?
You can try using a different extension cable or a different TV port. You can also try a factory reset to see if it works, but you will lose all your configuration and files. We wish you good luck.
What causes the black screen of death?
The most likely cause is that someone’s TV is set up incorrectly, which is more of a user error than a sign of something more serious. But there are other explanations as well.