Xfi devices from Comcast Xfinity are all-in-one devices that act as modems and routers to provide Internet connectivity. But if you’re experiencing interruptions and you’re seeing the Xfinity Gateway flashing orange when you can’t access the internet, you should follow the instructions in this guide to fix it. Let’s start!
What do the different lights on my Xfinity Gateway modem mean?
Your Xfinity modem uses different color indicator lights to give you information about its status so you can easily see the light and know what status your modem is in.
The following are common LEDs on Xfinity routers and what they mean:
- White light
- Red light
- orange or yellow light
- blue light
- Green light
1. White light
A white light on your Xfi device means the router is connected to the internet. There are two main white light states on Xfinity routers.
- A steady white light or flashing white light (with or without a purple tint) during activation indicates limited performance. This is the normal state of modems during activation, so there is no problem. You need to make sure that you have activated your device by following the steps in the Getting Started Guide.
- A steady white light or flashing white light (with or without a purple tint) after activation indicates that the modem is working. It’s running.
2. Red light
If you see a red light on your Xfinity router, it means your router is having a hard time connecting to the internet. You will not be able to access the internet and must troubleshoot to find the cause of the red light. Start by checking for service outages and connected cables.
3. Orange or yellow light
A solid or flashing orange/yellow light indicates that the router is trying to connect to the system. There will be no internet access. A common reason for Xfinity Gateway blinking orange is a router software update. Also, there may be loose cables or any other issues that should be checked. We have listed detailed solutions to this problem in the next section of this guide.
4. Blue light
A blinking blue light on the Xfinity Router indicates that it is connecting to another wireless device using the WPS feature. Wi-Fi Protected Setup makes it easy to connect Wi-Fi devices to your router without entering a password.
Once the device is connected to your router, you will be ready to access the Internet and the indicator will turn white.
If the blue light flashes for more than a few minutes, check the connection of the device to the router and make sure its wireless connection is turned on.
5. Green light
A stable green light means the connection is stable and has no problems. However, your Xfinity router is trying to stabilize the connection if you see a flashing green light. Normally the green light flashes for 15 minutes. But if it keeps flashing for a longer period of time, contact your ISP for internet access.
Reasons why the Xfinity router is blinking orange
- The router is undergoing a firmware update.
- Failure of your Internet Service Provider
- Loose or damaged cables
- Faulty or overloaded splitter
- Your system does not support the minimum system requirements for the Xfinity Router.
- Faulty router
How do I fix the blinking orange light on my Xfinity Router?
You will miss a white light on the Xfi modem which means your internet connection is stable. To get there, we must solve the orange light problem with the following methods:
- Wait 15-20 minutes (let the firmware update be installed)
- Check for service outages in your area
- Turn off the router for 10 minutes
- Make sure the connected cables are not loose
- Inspect cables for damage
- Check splitter for damage or overload
- Try connecting to the internet with an ethernet cable
- Check the power supply and power cable
- Reset your Xfinity Gateway router
- Check the minimum system requirements for the Xfinity Router.
- Inspect the Xfinity Router for Defective Components
- Contact Xfinity Support
1. Wait 15-20 minutes (let the firmware update install)
Firmware update is a common cause of orange flashing on Xfi devices. Your Xfinity Gateway modem usually receives updates and installs them automatically. And basically it’s seamless and you won’t even notice it’s updating.
But some firmware updates take time to download or install. So it can be updated if you turn on your Xfi device and it starts blinking orange. Leave it for 15-20 minutes for it to complete the process on its own.
If the orange light blinks after a timeout, your router may be having problems with the update process, or the orange light indicates any other problem.
Never turn off the router if you see a blinking orange light. But if you wait 20 minutes and it’s still flashing, try restarting it.
2. Check for service outages in your area.
Another reason why the LED on your Xfinity Gateway is flashing orange is that there is no service. It shows that the router is connecting to Xfinity systems but cannot connect to them. This is why service shutdown is considered to be a major cause of the blinking orange light on the router.
Use your mobile data or any other source on the web to do the following:
- Visit your ISP’s website and social media account to check for news of outages.
- Open Google on your PC or phone and search for “Disable [Internet Service Provider Name]”.
If there is a failure, you must wait it out. But if your ISP service is fine, follow the listed solutions.
3. Turn off the router for 10 minutes.
Cycling the power is an easy fix if the Xfinity Gateway is flashing orange. First, try a normal reboot by pressing the power button on your router or using the Xfinity mobile app. This is a quick fix for common issues, including flashing orange light issues.
If the router continues to flash orange after a normal reboot, try turning the router off and on again. This is a more efficient reboot when you completely power off the device. Use the following steps:
- Turn off connected mobile devices and computers.
- Disconnect the power cord from the Xfi device and the power outlet.
- Wait 10 minutes.
- Connect the power cord to the router, and plug the other end into a power outlet.
- Let the router turn on and wait until it turns white.
- Turn on your mobile phones and PC.
4. Make sure the connected cables are not loose
If the cables connected to the Xfinity Gateway Router are loose, you may find an unstable or no connection. An orange blinking light is a common indicator of connection problems and lack of internet. Follow these steps to check the cables connected to the router:
- Turn off the router.
- Reach the back of the Xfi modem and disconnect all cables from it (Ethernet cables, coax cable, wire cable, and power cable).
- Now carefully connect the cables, making sure they are securely inserted into their respective ports.
- Turn on the router and check if you see an orange or white light. (Orange means the problem persists, while white light indicates a stable internet connection.)
5. Inspect cables for damage.
We made sure in the last section that the cables are not loose, but they are causing connectivity issues and your Xfinity router starts blinking orange. But the same thing can happen if any cables are damaged, especially the power cable or the coax cable.
- Turn off the Xfinity Gateway device.
- Check all cables for tangles, distortion, or other damage. If you find any damaged cable, replace it.
- In addition, it is also recommended to keep replacement cables for all connected cables and connect them to the router to ensure that the orange light is not associated with damaged cables.
- But if your router starts showing white light after replacing all the cables, try to reverse the process, plug in one old cable, and check the router until you find the cable causing this mess.
6. Check the splitter for damage or overload.
Yes, something as tiny as a splitter can be the cause of no internet and a blinking orange light on your router. Splitters are handy because you can use them to separate your internet connection from your TV connection.
Not only that, if you want to have TV or internet cables in multiple rooms, you can use a splitter with more ports to meet your needs.
But if your splitter fails, you will start having problems with the Internet. Since splitters are tiny things that we set and forget, most of us may not even suspect that they are to blame and keep trying to fix the router.
Check the splitter by removing some cables from it. If it’s overloaded, unplugging some cables might solve the problem. But if the splitter is defective, it should be replaced.
Luckily, splitters are cheap and easy to find. If you see your router blinking orange and you have turned it off and on again and checked its cables, get a new splitter and use it to connect your internet cable.
To avoid weak Internet signals, experts recommend connecting the Internet cable directly to the router without a splitter.
7. Try connecting to the Internet using an Ethernet cable.
What should I do if the orange light is due to wireless connection issues? In this case, you may have problems connecting your devices to Wi-Fi, but if you try a wired connection, it may work.
Duplicate the following steps:
- Turn off your router/modem
- Disconnect all cables from the router.
- Use an Ethernet cable to connect your router and modem.
- Plug all cables back into their ports.
- Check if you currently have Internet access.
8. Check the power supply and power cable.
Your Xfinity Router is running on power, and if it is unstable, the device will not be able to turn on completely and cause various problems; one of them is an orange flashing light.
This problem has two aspects: a power problem in your home or area, or problems with the router’s power cord.
- First, check the power cord and look for any damage. For safety reasons, replace the power cord and check again.
- Check the outlet when making sure the router’s power cable is good. The easiest way to test the outlet is to plug the device into another outlet, preferably a wall outlet.
- Now you must focus on the power of your home. If you experience power outages or low voltage frequently, see an electrician to check the power and wiring in your home for repair or replacement.
9. Reset your Xfinity Gateway router
When the cause of an electronic device-related problem becomes difficult to find, or you want to fix the problem quickly, a hard reset is the best method.
Also, orange light on Xfinity routers or internet connection issues are often due to incorrect settings, software bugs and related issues. If you reboot your router, this will automatically fix these issues.
Resetting fixes many issues, but deletes all saved settings, networks, and passwords. After you reset your router, you need to configure it again.
Follow the instructions below to reset your Xfinity Gateway router:
- Please turn off the router with the power button or unplug the power cord.
- Press the reset button on the back or bottom of the router. If you can’t find the button, you can use a sharp object such as a paperclip to open a small hole.
- Keep the reset button pressed for 10-20 seconds until the router reboots.
After the reset, configure the router:
- Connect the Ethernet cable, phone, coaxial cable, and power cable to the router.
- Now go to the Apple App Store or Google Play Store on your phone and install the Xfinity app.
- After installation, launch the application.
- Sign in or register a new account.
- You will be prompted to scan a QR code with your phone’s camera on the back or bottom of the router.
- When it’s done, it will show instructions; slide them to read all the steps.
- Check the connection and create networks on the router.
10. Check the minimum system requirements for the Xfinity Router.
Xfinity routers support a wide variety of devices and platforms, so you shouldn’t have any issues with system requirements. But to cross this item off the list, make sure your hardware and operating system meet the minimum system requirements for Xfinity modems and routers.
We list the basic requirements for most Xfinity devices:
- Operating system: Supported versions of Microsoft Windows and Mac OS.
- Ethernet cables: Cat5e or Cat6.
- Processor: Intel Core i5 or equivalent.
- Web browsers: Google Chrome, Firefox, Microsoft Edge and Safari.
11. Inspect the Xfinity Router for defective components.
This is one of the reasons we want the orange light on Xfi routers to not be true for you. A faulty Xfinity router can also cause the device to flash orange. The router’s internal components may be malfunctioning or malfunctioning, which may prevent the router from operating normally. This results in no internet access and an orange light on the router.
If you have an old Xfinity router that you have been using for years, it may not work properly. Some router hardware problems can be easily fixed, but in some cases they have reached the end of their lives. You should contact Infinity support for more details and ask them to send a technician to check your router.
If you can’t wait and have enough money, you can skip the above step and purchase a new Xfinity router.
12. Contact Xfinity Support
If the above solution didn’t fix the Xfinity Gateway orange light flashing issue and you don’t want to rush the process and buy a new router, please contact Xfinity Support.
You can speak with an Xfinity technical support representative by phone or chat and get updated solutions for problems with your Xfinity device. Sometimes they may send a technician to your place to fix the problem.
Conclusion
A blinking orange Xfinity Gateway LED indicates that your device is connecting to the Xfinity system. If it takes more than 15 minutes, follow the troubleshooting methods above to fix the problem.
FAQ
How do I know if my router is Comcast compatible?
There are two main types of standards that routers use. Your router will have either of the two. The standards are Wireless-G and Wireless-N. You can access Comcast Internet using a router that uses either of the two standards, but Wireless-N is recommended as it is a newer standard and supports faster speeds.
How to fix blinking orange light on router?
To resolve the blinking orange light on your Xfinity router, try the following solutions: – Wait 20 minutes for the router to update if it is related to an ongoing update. – Connect the power cable of the router for 10 minutes. – Check the ethernet and other cables for looseness – Check the cables for damage or deformation – Replace the splitter or connect the internet cable directly to the router – Check the router for hardware problems – Check for service outages in your region.
What LEDs should be on on my Xfinity modem?
White light is the only light you should see on your Xfinity modem most of the time. A steady white light or a flashing white light with or without a purple tint means you have Internet access. Other indicators indicating a good connection are solid green and flashing blue. A stable green light means a stable connection, and a flashing blue light means the router is connecting to the device via WPS.
What does the blue flashing light on the Xfinity modem mean?
A blue flashing light on the Xfinity modem means that the device is connecting to your modem using WPS (Wi-Fi Protected Setup). The flashing blue light will turn into a stable white light after a few seconds or minutes. This means that you have internet access.