Xfinity is considered one of the best and most famous smart TV boxes. It has several video streaming services and other popular apps. Like any other smart TV, it requires a remote control to operate.
However, at some point, you may encounter problems with your TV box or remote control. There are several reasons why the Xfinity remote stops working or encounters problems. Regardless, there are many ways to fix the same thing, be it software or hardware reasons.
Why is the Xfinity remote not working?
There can be many reasons why your Xfinity remote is not working. Different manufacturers use different IR signals to communicate instructions such as changing the volume or channel.
As a result, you must program your remote so that it sends signals that correspond to those intended for TV operation. This usually entails entering codes that recognize the brand of the TV.
If the remote is not programmed properly, the TV will not be able to understand commands sent from the remote. There is a chance that your remote has been physically damaged. This indicates a hardware problem that is likely causing the remote to malfunction.
Your remote may also be inoperable due to lack of working or dead batteries. Even if you successfully program and try to connect the remote control, your Xfinity remote will not work if the remote batteries are dead.
How to fix Xfinity Remote not working?
- Reboot the system
- Replace batteries
- Reconnect Xfinity Remote
- Check for physical damage
- Reset to factory settings
- Reset your Xfinity Box
- Remove other remotes and devices
- Contact Xfinity Live Support for assistance with the following steps
1. Reboot the system
Xfinity devices such as smartphones and computers may have a background code issue, or one of the applications may cause a fatal error preventing the remote control from working.
Xfinity recommends that you reboot your Xfinity device to start the operating system and applications from scratch. However, it is very simple. As long as your Xfinity device is on, you will only need to turn it off.
Please wait a few seconds before turning it back on. It is usually safe to unplug it after turning it off at the outlet. However, you can unplug the power cord from the back of the Xfinity. You will then have to plug it back in like a phone.
2. Replace batteries
Your battery may be dead if the remote control is not responding and no LEDs are on. You can easily solve this problem by replacing the batteries with a new set.
If you press the button on the remote control and the red light flashes five times, it means the batteries are low and you will need to replace them. In some cases, replacing the battery may solve the problem even if the indicator on the remote control does not flash. It is also recommended to clean the battery compartment.
Buttons can stick for a variety of reasons, the most common being dust, debris, or spilled liquid. Remove the batteries from the Xfinity remote and press all buttons to clean the remote. Shaking or tapping the remote on your hand can also help you remove the batteries.
Also, hold down the power button for about 30 seconds while the batteries are removed. Replace batteries and check remote control button. Sometimes you may need to repeat the process several times to make it work.
3. Reconnect the Xfinity remote.
After resetting the remote control, you need to program and restore it. If your remote is a little older, please use the link above to the official Xfinity website page to download the user manual for your specific device. It shows each device and has a link to the online version of the user manual.
4. Check for physical damage
One of the most common causes of an Xfinity remote not working can be physical damage. You can easily detect any physical damage to the remote control by carefully inspecting it.
Pairing the remote control will be difficult if it is damaged. Most of the time the remote control does not work completely. The solution is to replace the remote control.
5. Reset to factory settings
If nothing else works, perform a factory reset so that the button on the remote control responds. You can follow the steps given below to perform a factory reset.
- Hold down the setup button on the remote control until the LED color changes from red to green.
- Now press buttons 9, 8 and 1. The LED will blink green twice, which means that the factory reset is also completed.
It should also be noted that resetting the voice remote to factory settings may break the pairing of the remote and TV box. As a result, you will have to use the voice remote to re-pair the TV box.
However, if the settings button is not available to you, you can follow the steps below, which can be done without the install button.
- Press and hold buttons A and D for about three seconds (including the diamond and triangle buttons). The color changes from red to green.
- Then, in the following order, press the numbers 9, 8 and 1. When you press these buttons, the blue LED will flash three times.
This will mean that your device has been completely reset as a factory reset removes pairing. You will have to re-pair the remote to the TV box.
6. Reset Xfinity Box
If the previous method did not help you, you can try to restore your Xfinity box. There is also a good chance that your TV is not working properly. This issue can cause communication failures between the container and the remote control.
Finally, if none of the above methods worked, then the problem is most likely with your Xfinity device. In this case, you will need to reset the box itself in order to fix the problem. Alternatively, you can also use the Xfinity My Account app to reset the box.
You can reset your Xfinity box by following the steps below.
- Find and hold the reset button for about 6 seconds.
- You can also reset the box settings using the Xfinity My Account app. Make sure the app is being used for a long reset.
- Use the first procedure to perform a quick reset. The issue has been resolved if your Xfinity voice remote is still not working after restarting your device.
7. Make sure you have a direct line of sight to the TV and Xfinity device.
The radio frequency is used by the Xfinity to send a signal out in all directions. However, some buttons also use an infrared (IR) signal to operate; it must also have direct line of sight from the end of the remote to the device.
As a result, make sure nothing is blocking the front of the Xfinity and your TV. In most cases, decorative items or other soundbars get in the way, resulting in an infrared receiver.
You also need to make sure that you are near the Xfinity device and the TV. As a rule, a distance of about 4 meters is sufficient. However, if your batteries are nearly empty, you should move closer to the devices.
If the problem persists even after you have programmed the Xfinity remote, the problem is most likely caused by a problem with the remote, TV or device. If this is the case, you can try to fix the problem by resetting the remote.
Resetting your remote can fix a lot of problems.
Resetting, like programming, may vary slightly depending on your remote. To reset the remote, follow the instructions that came with it.
8. Remove other remotes and devices
If you have a lot of devices and remotes in your home, one of them may conflict with the other and prevent your Xfinity remote from working. Too many TV boxes or devices can also contribute to this.
Each remote is individually programmed to work with the supplied cable box. However, there may be a problem with synchronization if you have several TVs of the same brand at home.
This is because all remotes can be used with all TVs in your home. The best way to resolve this issue is to reset your Xfinity remote by removing the batteries for at least 30 seconds. You can also replace them and reconnect the remote. Another way to fix the problem is to perform a factory reset.
9. Contact Xfinity live support for assistance with the following steps.
If you’ve completed all of these steps, your remote will likely need to be replaced. The Xfinity remote may be covered by the manufacturer’s warranty. For further assistance, contact Xfinity live support and report any issues to them.
They will almost certainly ask you to repeat each of the above steps to make sure you have done them correctly and that your Xfinity is indeed faulty. They will then recommend the next steps for you.
Resetting the Xfinity XR11 remote control to factory settings
Performing a factory reset on the Xfinity XR11 remote is relatively simple. You can follow the steps below to reset your remote. However, you should note that there may be a few differences between models when you attempt a factory reset.
For this reason, you can follow the steps separately for each model.
- Press and hold the “Settings”button. Hold the button until you see the LED flash.
- Press the Help button or the A button.
- You will then need to press the Xfinity button on the remote control.
- After that, enter the three-digit code that is displayed on your screen.
While following these steps, you will also need to make sure that your remote control needs to be paired.
Voice control not working
The voice control feature is only available on the Xfinity XR11 and XR15 models. If your Xfinity Remote is not responding to voice commands, the remote’s microphone may not be working or may be blocked.
However, there is also the possibility that you are speaking into the microphone incorrectly. You can also check out the voice control button and the mute buttons.
Using the channel change feature is the best way to check if the microphone is working. You may have problems if it doesn’t work.
First, you need to make sure you can see the remote microphone and that nothing, like your finger, is blocking the receiver when you try to speak a command.
Then, using a damp paper towel, you can clean the speaker part. It also ensures that any debris or dust is completely removed. However, you also need to make sure that the voice control feature is enabled.
To enable the voice control feature, follow the steps given below.
- Turn up the volume on your TV.
- Go to the “Accessibility Settings”section. You can also use the X1 remote control by pressing the B key twice. (This is if no other remote shortcut has been assigned before)
- The B key is located just above and to the left of the 2 key on the remote with a flat voice at both ends.
- The voice control button is two rows above the OK button in the center of the remote. If your Voice remote is angled on both sides, the B key on the directional arrow pad is above the right arrow key.
- In the arrow bar, navigate to the voice control button directly below the down arrow key.
Then follow the instructions on your TV. You will be prompted to press the OK button located seven rows below the top center of the Xfinity X1 remote control.
These steps will ensure that the voice control feature is enabled on your device.
Error in the system
If you have tried most of the solutions mentioned above and your Xfinity remote is still not working properly, the Comcast system may be at fault. This is rare but can happen when something is not working properly.
This may be because the viruses are beyond the user’s control and the solution usually requires the help of a company or customer support. As mentioned in the solution above, contacting customer support would be very helpful.
At this point, you should contact Comcast support and request assistance. Their representatives will be able to determine and confirm if your remote issue is the result of a system-wide issue. The culprit could be anything from a firmware update to an unknown virus.
Remote issues are likely to be one of the most common issues that Xfinity customers experience, so customer support should be able to assist you in troubleshooting and resolving the issue.
Factory Reset Xfinity XR15 Remote
For the Xfinity XR15 remote, you can do the following.
- Press and hold the A and D buttons on the XR15 remote. They are shaped like a triangle and a rhombus, respectively.
- These buttons should be pressed at the same time until the status indicator starts blinking. This will take approximately 5 seconds.
- After that, you will need to use the remote control to press buttons 9, 8 and 1 in order to perform a hard reset.
Xfinity remote won’t turn TV on or off
You can control your TV and Xfinity with the full power button on the Xfinity remote. However, sometimes they can get out of sync, causing your remote to be unable to turn the TV on or off. However, here’s how to fix the problem.
Turn off the TV by pressing the button on the remote control and then turn off the Xfinity by pressing the button on the TV. Then, using the Xfinity remote, press the power button. This will restart the Xfinity device and the TV, restoring the functionality of the TV’s power button.
If the issue persists, it is most likely an issue with the power saving mode of your Xfinity device. It will turn on by itself when your TV is turned off. However, it cannot be configured or is out of sync, so the problem persists.
Xfinity Remote keeps flashing
The LED on the top of the Xfinity remote should only blink once when you use it. However, if it keeps flashing, here’s what’s causing it and how to fix it. If it flashes red several times, the batteries are almost empty and should be replaced.
If it continues to flash, this indicates a problem with the internal computer on your Xfinity remote and you should restart it by removing and replacing the batteries.
Conclusion
There may be several reasons why your Xfinity remote is not working. However, there are many easy ways to fix them. Most importantly, there are ways to fix system, software, and hardware issues.
In most cases, fixing an Xfinity remote control problem is relatively simple. If none of the methods work for you, you can contact the support team and ask them to help you.
FAQ
Why is my Xfinity Remote not changing channels?
There may be several reasons why your Xfinity remote cannot change channels. The TV cannot understand the commands sent by the remote if it is not programmed properly. Your remote may have been physically damaged. This indicates a hardware problem that is most likely causing the remote to malfunction. Your remote control may also be inoperable due to lack of working batteries. Even if you successfully program and connect the remote control, your Xfinity remote control will not work if the batteries in it are dead. A simple solution is to check if the remote buttons are not responding and other hardware damage.
How to reset Xfinity Box?
You can easily reset your Xfinity TV Box. It is also possible that your TV is not working properly. This issue can cause communication failures between the container and the remote control. If none of the solutions worked, your Xfinity box is most likely to blame. To fix the problem, you will need to reset the box itself. You can also reset the box settings using the Xfinity My Account app. – You can reset your Xfinity box by following the steps below. – Find and hold the reset button for about 6 seconds. – You can also use the app to reset the box. – Use the first procedure to perform a quick reset. The issue has been resolved if your Xfinity voice remote is still not working after a box reset.
Why did my Xfinity Remote stop working?
There may be several reasons why your Xfinity remote is not working. Different manufacturers use different IR signals to communicate instructions such as changing the volume or channel. As a result, you must program your remote so that it sends signals that match those intended for use with a TV. This usually just entails entering codes that recognize the brand of the TV. The TV cannot understand the commands sent by the remote if it is not programmed properly. Your remote may have been physically damaged. This indicates a hardware problem that is most likely causing the remote to malfunction.